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Re: AVTS modem upload BS 4.3.11

To: <support@dieboldes.com>
Subject: Re: AVTS modem upload BS 4.3.11
From: "Tari Runyan" <tarir@dieboldes.com>
Date: Tue, 5 Nov 2002 15:47:11 -0700
References: <OHECLFKNKNDGNABLMEIAMEEMCDAA.robertc@dieboldes.com> <003c01c284fc$f68bfe70$1702af0a@dieboldes.com> <000901c28501$66d100f0$800977d8@tari> <004f01c28502$df8947e0$1702af0a@dieboldes.com> <001101c28502$fa63d2b0$800977d8@tari> <005701c28508$50819f60$1702af0a@dieboldes.com> <001901c28508$938429e0$800977d8@tari> <009301c2851c$15062d20$1702af0a@dieboldes.com>

thank you
----- Original Message -----
From: "Talbot Iredale" <tiredale@dieboldes.com>
To: <support@dieboldes.com>
Sent: Tuesday, November 05, 2002 3:38 PM
Subject: Re: AVTS modem upload BS 4.3.11


> Tari,
>
>     You are not pinging the modem. You are pinging the machine that is
> connected throught the modem. The machine must already be connected to the
> network via the modem for the ping to work.
>
> Tab
>
> ----- Original Message -----
> From: "Tari Runyan" <tarir@dieboldes.com>
> To: <support@dieboldes.com>
> Sent: Tuesday, November 05, 2002 12:18 PM
> Subject: Re: AVTS modem upload BS 4.3.11
>
>
> > i understand the concept -  but thru the direct lan -   I can type ping
> > xxx.xxx.x.x but if it is a modem I am pinging  who dials who - or does
it
> go
> > out across the phone line? is that clearer - I just cannot conceptualize
> the
> > pinging across modem lines.
> > ----- Original Message -----
> > From: "Talbot Iredale" <tiredale@dieboldes.com>
> > To: <support@dieboldes.com>
> > Sent: Tuesday, November 05, 2002 1:17 PM
> > Subject: Re: AVTS modem upload BS 4.3.11
> >
> >
> > > Tari,
> > >
> > >     'Ping' is a command you execute from the command line in windows.
> > 'Ping'
> > > is used to check to see if a machine is connected to the network.
> > Therefore
> > > if the IP address if the machine you are checking (in this case the
AVTS
> > > unit) is 192.168.1.2 you enter 'ping 192.168.1.2'. This is really an
> > > advanced networking command so if you do not know how to use it that
is
> > > okay.
> > >
> > > Tab
> > >
> > > ----- Original Message -----
> > > From: "Tari Runyan" <tarir@dieboldes.com>
> > > To: <support@dieboldes.com>
> > > Sent: Tuesday, November 05, 2002 11:38 AM
> > > Subject: Re: AVTS modem upload BS 4.3.11
> > >
> > >
> > > > ok - dumb question - how do you ping with a modem?
> > > > ----- Original Message -----
> > > > From: "Talbot Iredale" <tiredale@dieboldes.com>
> > > > To: <support@dieboldes.com>
> > > > Sent: Tuesday, November 05, 2002 12:38 PM
> > > > Subject: Re: AVTS modem upload BS 4.3.11
> > > >
> > > >
> > > > > The ping is done across whatever connection you have to the AVTS.
If
> > the
> > > > > connection is via modem then the ping is done over the modem. If
the
> > > > > connection is through a network card then the ping is done over
the
> > > > network
> > > > > card.
> > > > >
> > > > > Tab
> > > > >
> > > > > ----- Original Message -----
> > > > > From: "Tari Runyan" <tarir@dieboldes.com>
> > > > > To: <support@dieboldes.com>
> > > > > Sent: Tuesday, November 05, 2002 11:27 AM
> > > > > Subject: Re: AVTS modem upload BS 4.3.11
> > > > >
> > > > >
> > > > > > is the pinging done across the LAN or modem ? if we sucessfully
> ping
> > > > > across
> > > > > > the lan will the modems be ok?
> > > > > > ----- Original Message -----
> > > > > > From: "Talbot Iredale" <tiredale@dieboldes.com>
> > > > > > To: <support@dieboldes.com>
> > > > > > Sent: Tuesday, November 05, 2002 11:55 AM
> > > > > > Subject: Re: AVTS modem upload BS 4.3.11
> > > > > >
> > > > > >
> > > > > > > I have tracked down the problem with RAS (modem) connections
on
> > > > Windows
> > > > > > NT.
> > > > > > >
> > > > > > > As Rob determined from testing the issues is with 'Software
> > > > > Compression'.
> > > > > > > This bug is fixed in SP6 but due to the way service packs are
> > > > installed
> > > > > > the
> > > > > > > service pack must be installed AFTER then software it is
fixing
> is
> > > > > > > installed. Therefore when RAS is installed on Windows NT SP6
> must
> > be
> > > > > > > re-installed to fix this problem.
> > > > > > >
> > > > > > > I have tested this on a machine here.  What I did was:
> > > > > > >
> > > > > > > 1) Install Windows NT
> > > > > > > 2) Install SP6a
> > > > > > > 3) Install RAS
> > > > > > > 4) Tried to connect from the AVTS to the WinNT machine.
> > > > > > > 5) Tried to ping the AVTS and failed.
> > > > > > > 6) Re-installed SP6a
> > > > > > > 7) Connected AVTS to WinNT
> > > > > > > 8) Tried to ping the AVTS unit and succeeded.
> > > > > > > 9) Uploaded from the AVTS unit to GEMS and succeeded.
> > > > > > >
> > > > > > > Hope this helps.
> > > > > > >
> > > > > > > Tab
> > > > > > >
> > > > > > >
> > > > > > > ----- Original Message -----
> > > > > > > From: "Robert Chen" <robertc@dieboldes.com>
> > > > > > > To: <support@gesn.com>
> > > > > > > Sent: Monday, October 28, 2002 1:30 PM
> > > > > > > Subject: AVTS modem upload BS 4.3.11
> > > > > > >
> > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > Hi,
> > > > > > > >
> > > > > > > > Found something interesting here in Alameda County, and want
> to
> > > see
> > > > if
> > > > > > > > anyone has found this in the field.  Especially those of you
> who
> > > are
> > > > > > doing
> > > > > > > > AVTS (we don't do AVOS) modem upload from the precincts.
> > > > > > > >
> > > > > > > > Running:
> > > > > > > > BS 4.3.11
> > > > > > > > GEMS 1.18.14
> > > > > > > > NT 4.0 6a
> > > > > > > >
> > > > > > > > I am dialing the central computer's bank of modems
(connected
> > via
> > > > Digi
> > > > > > PCI
> > > > > > > > X/em) and connecting to NT's Remote Access Server.  I have
> > > assigned
> > > > a
> > > > > ip
> > > > > > > > pool (166.107.248.210 to 220) and the AVTS with PCMCIA card
> > modems
> > > > > dial
> > > > > > in
> > > > > > > > okay, and make a connection with the RAS server.  I can see
> the
> > > > > assigned
> > > > > > > ip
> > > > > > > > address to the incoming AVTS unit.  However, when I try
> > uploading,
> > > > it
> > > > > > > gives
> > > > > > > > and error: "no connection to host".  Yes, I have confirmed
the
> > > HOST
> > > > > name
> > > > > > > and
> > > > > > > > tried the IP address.
> > > > > > > >
> > > > > > > > I tried pinging the AVTS unit and only get timeouts.  I then
> > tried
> > > > > > > > simulating the connection with my laptop and was able to
> > > > successfully
> > > > > > > > upload.  I was also able to ping my laptop from the server
and
> > > vice
> > > > > > versa.
> > > > > > > >
> > > > > > > > At this point, I do not think, despite the port information
> > > > displayed
> > > > > by
> > > > > > > RAS
> > > > > > > > Server, that the AVTS was taking the ip address.
> > > > > > > >
> > > > > > > > I am sure I am probably doing something wrong and would
> > appreciate
> > > > > some
> > > > > > > > enlightenment.
> > > > > > > >
> > > > > > > > rob chen

References:
- Re: AVTS modem upload BS 4.3.11
  - From: "Talbot Iredale" <tiredale@dieboldes.com>
- Re: AVTS modem upload BS 4.3.11
  - From: "Tari Runyan" <tarir@dieboldes.com>
- Re: AVTS modem upload BS 4.3.11
  - From: "Talbot Iredale" <tiredale@dieboldes.com>
- Re: AVTS modem upload BS 4.3.11
  - From: "Tari Runyan" <tarir@dieboldes.com>
- Re: AVTS modem upload BS 4.3.11
  - From: "Talbot Iredale" <tiredale@dieboldes.com>
- Re: AVTS modem upload BS 4.3.11
  - From: "Tari Runyan" <tarir@dieboldes.com>
- Re: AVTS modem upload BS 4.3.11
  - From: "Talbot Iredale" <tiredale@dieboldes.com>

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