Re: AVTS modem upload BS 4.3.11

["Talbot Iredale" <tiredale@dieboldes.com>]

Tari,

    'Ping' is a command you execute from the command line in windows. 'Ping'
is used to check to see if a machine is connected to the network. Therefore
if the IP address if the machine you are checking (in this case the AVTS
unit) is 192.168.1.2 you enter 'ping 192.168.1.2'. This is really an
advanced networking command so if you do not know how to use it that is
okay.

Tab

----- Original Message -----
From: "Tari Runyan" <tarir@dieboldes.com>
To: <support@dieboldes.com>
Sent: Tuesday, November 05, 2002 11:38 AM
Subject: Re: AVTS modem upload BS 4.3.11


> ok - dumb question - how do you ping with a modem?
> ----- Original Message -----
> From: "Talbot Iredale" <tiredale@dieboldes.com>
> To: <support@dieboldes.com>
> Sent: Tuesday, November 05, 2002 12:38 PM
> Subject: Re: AVTS modem upload BS 4.3.11
>
>
> > The ping is done across whatever connection you have to the AVTS. If the
> > connection is via modem then the ping is done over the modem. If the
> > connection is through a network card then the ping is done over the
> network
> > card.
> >
> > Tab
> >
> > ----- Original Message -----
> > From: "Tari Runyan" <tarir@dieboldes.com>
> > To: <support@dieboldes.com>
> > Sent: Tuesday, November 05, 2002 11:27 AM
> > Subject: Re: AVTS modem upload BS 4.3.11
> >
> >
> > > is the pinging done across the LAN or modem ? if we sucessfully ping
> > across
> > > the lan will the modems be ok?
> > > ----- Original Message -----
> > > From: "Talbot Iredale" <tiredale@dieboldes.com>
> > > To: <support@dieboldes.com>
> > > Sent: Tuesday, November 05, 2002 11:55 AM
> > > Subject: Re: AVTS modem upload BS 4.3.11
> > >
> > >
> > > > I have tracked down the problem with RAS (modem) connections on
> Windows
> > > NT.
> > > >
> > > > As Rob determined from testing the issues is with 'Software
> > Compression'.
> > > > This bug is fixed in SP6 but due to the way service packs are
> installed
> > > the
> > > > service pack must be installed AFTER then software it is fixing is
> > > > installed. Therefore when RAS is installed on Windows NT SP6 must be
> > > > re-installed to fix this problem.
> > > >
> > > > I have tested this on a machine here.  What I did was:
> > > >
> > > > 1) Install Windows NT
> > > > 2) Install SP6a
> > > > 3) Install RAS
> > > > 4) Tried to connect from the AVTS to the WinNT machine.
> > > > 5) Tried to ping the AVTS and failed.
> > > > 6) Re-installed SP6a
> > > > 7) Connected AVTS to WinNT
> > > > 8) Tried to ping the AVTS unit and succeeded.
> > > > 9) Uploaded from the AVTS unit to GEMS and succeeded.
> > > >
> > > > Hope this helps.
> > > >
> > > > Tab
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: "Robert Chen" <robertc@dieboldes.com>
> > > > To: <support@gesn.com>
> > > > Sent: Monday, October 28, 2002 1:30 PM
> > > > Subject: AVTS modem upload BS 4.3.11
> > > >
> > > >
> > > > >
> > > > >
> > > > > Hi,
> > > > >
> > > > > Found something interesting here in Alameda County, and want to
see
> if
> > > > > anyone has found this in the field.  Especially those of you who
are
> > > doing
> > > > > AVTS (we don't do AVOS) modem upload from the precincts.
> > > > >
> > > > > Running:
> > > > > BS 4.3.11
> > > > > GEMS 1.18.14
> > > > > NT 4.0 6a
> > > > >
> > > > > I am dialing the central computer's bank of modems (connected via
> Digi
> > > PCI
> > > > > X/em) and connecting to NT's Remote Access Server.  I have
assigned
> a
> > ip
> > > > > pool (166.107.248.210 to 220) and the AVTS with PCMCIA card modems
> > dial
> > > in
> > > > > okay, and make a connection with the RAS server.  I can see the
> > assigned
> > > > ip
> > > > > address to the incoming AVTS unit.  However, when I try uploading,
> it
> > > > gives
> > > > > and error: "no connection to host".  Yes, I have confirmed the
HOST
> > name
> > > > and
> > > > > tried the IP address.
> > > > >
> > > > > I tried pinging the AVTS unit and only get timeouts.  I then tried
> > > > > simulating the connection with my laptop and was able to
> successfully
> > > > > upload.  I was also able to ping my laptop from the server and
vice
> > > versa.
> > > > >
> > > > > At this point, I do not think, despite the port information
> displayed
> > by
> > > > RAS
> > > > > Server, that the AVTS was taking the ip address.
> > > > >
> > > > > I am sure I am probably doing something wrong and would appreciate
> > some
> > > > > enlightenment.
> > > > >
> > > > > rob chen