Re: AVTS modem upload BS 4.3.11

["Tari Runyan" <tarir@dieboldes.com>]

is the pinging done across the LAN or modem ? if we sucessfully ping across
the lan will the modems be ok?
----- Original Message -----
From: "Talbot Iredale" <tiredale@dieboldes.com>
To: <support@dieboldes.com>
Sent: Tuesday, November 05, 2002 11:55 AM
Subject: Re: AVTS modem upload BS 4.3.11


> I have tracked down the problem with RAS (modem) connections on Windows
NT.
>
> As Rob determined from testing the issues is with 'Software Compression'.
> This bug is fixed in SP6 but due to the way service packs are installed
the
> service pack must be installed AFTER then software it is fixing is
> installed. Therefore when RAS is installed on Windows NT SP6 must be
> re-installed to fix this problem.
>
> I have tested this on a machine here.  What I did was:
>
> 1) Install Windows NT
> 2) Install SP6a
> 3) Install RAS
> 4) Tried to connect from the AVTS to the WinNT machine.
> 5) Tried to ping the AVTS and failed.
> 6) Re-installed SP6a
> 7) Connected AVTS to WinNT
> 8) Tried to ping the AVTS unit and succeeded.
> 9) Uploaded from the AVTS unit to GEMS and succeeded.
>
> Hope this helps.
>
> Tab
>
>
> ----- Original Message -----
> From: "Robert Chen" <robertc@dieboldes.com>
> To: <support@gesn.com>
> Sent: Monday, October 28, 2002 1:30 PM
> Subject: AVTS modem upload BS 4.3.11
>
>
> >
> >
> > Hi,
> >
> > Found something interesting here in Alameda County, and want to see if
> > anyone has found this in the field.  Especially those of you who are
doing
> > AVTS (we don't do AVOS) modem upload from the precincts.
> >
> > Running:
> > BS 4.3.11
> > GEMS 1.18.14
> > NT 4.0 6a
> >
> > I am dialing the central computer's bank of modems (connected via Digi
PCI
> > X/em) and connecting to NT's Remote Access Server.  I have assigned a ip
> > pool (166.107.248.210 to 220) and the AVTS with PCMCIA card modems dial
in
> > okay, and make a connection with the RAS server.  I can see the assigned
> ip
> > address to the incoming AVTS unit.  However, when I try uploading, it
> gives
> > and error: "no connection to host".  Yes, I have confirmed the HOST name
> and
> > tried the IP address.
> >
> > I tried pinging the AVTS unit and only get timeouts.  I then tried
> > simulating the connection with my laptop and was able to successfully
> > upload.  I was also able to ping my laptop from the server and vice
versa.
> >
> > At this point, I do not think, despite the port information displayed by
> RAS
> > Server, that the AVTS was taking the ip address.
> >
> > I am sure I am probably doing something wrong and would appreciate some
> > enlightenment.
> >
> > rob chen