We've only shipped HP4MV and HP5000 as report
printers to customers.
I reviewed the sales history on Alameda. In
July of 2000, they purchased their own HP computer as a server and the MS Back
Office. All they purchased from Global was a few computer
accessories. There is no record of a printer being shipped except an
HP5000 back in February of 1999 for a demo election. They must have
purchased their own printer unless it was purchased by a Global field rep and
then expensed. If so, it was never billed.
We actually have two (2) HP2100 in the office.
One is attached to Deby Pullins computer, the other to Patt May's
computer. Perhaps Mike can borrow Deby's printer, after hours, and
connect it to the network for the testing. You'd have to check with
her.
Note: You'd need at least the configuration
printout sheet from Alameda's printer to ensure the same settings were on the
printer in McKinney.
Ian
Do we ship
these printers out of McKinney? Maybe we can hook one up over our
internal network and print remotely. Does Alameda see the problem if
they are printing to the printer over a network? Can anyone on our
office WAN (Omaha, McKinney, Vancouver) reproduce the problem
reliably locally?
Ken