Well, if
that was good enough for you, then there is no problem really.
Right?
This could
actually be worthwhile if it really is reproducible with their printer on a
number of machines and different GEMS versions. Make sure they
can confirm nothing of the sort happens when they are printing, say, MS-Word
documents. Bottom line, if we can reproduce it here, we can probably find
a solution. If they ship it up here, I hook it up to my computer, and
everything works hunky-dory, then it will be a wasted effort. We can't fix
what we can't break.
Do we ship
these printers out of McKinney? Maybe we can hook one up over our internal
network and print remotely. Does Alameda see the problem if they are
printing to the printer over a network? Can anyone on our
office WAN (Omaha, McKinney, Vancouver) reproduce the problem reliably
locally?
I don't see
how that would help. I assume your laptop works just fine when hooked up
to a HP5si MX PS for example?
Ken
|