----- Original Message -----
Sent: Thursday, May 30, 2002 7:19
AM
Subject: RE: Manager Card vs
Administrator Card
I'm
moving this to the support list.
There appears to be some campaigning going on. I was only aware of
the one camp that supported "Supervisor", but there is now a surprise
candidate, "Administrator", that has just announced his/her nomination.
I
believe that the term "Supervisor" was posted to both the support and Sales
Lists requesting comments on the use of that term. As there was only
limited but positive response (and no other candidates), it was decided that
"Supervisor" would be used on the previously known "Manager
Cards".
"Supervisor" was nominated early due to the fact this term is
entrenched in not only the AV-TS software/documentation but also the AV-OS
software/documentation. The idea was to create consistency across our
product lines. It was a good idea before an unknown campaign was being
developed by some special interest groups. Now we may have a real
political situation.
Since the quiet acceptance of "Supervisor", development has been moving
forward with the use of this term on smart card artwork and any other areas
that required changes to maintain the desired consistency.
When
it comes down to a customer wanting a custom term used on their smart cards,
there are two factors to consider. One is "the customer is always right"
but have them pay for it. I.e., they can pay to have documentation
changed and to have smart cards replaced. The other factor is "do we
want to support customization in the field?" Consider a first
line telephone support person getting calls about Manager Cards, Supervisor
Cards, Administrator Cards, Overseer Cards, Top of the Food Chain Cards, and
having all of those terms mean the same thing depending on what
account he/she is talking to.
IMHO, I think we should stick to the one term, "Supervisor." The
customers will accept if an outrageous price tag is attached for changing
it.
Sincerely:
Ian S. Piper
Diebold Election Systems,
Inc.
972.542.6000
I
hope I am the only one who is confused, but I doubt it. Brian Brucker
(DES Procurement) is in the process of changing the Manager cards to
Supervisor cards. We were told that Supervisor matched most of the
documentation. Which should it be?
...Pat
FWIW this
card is universally refered to as Administrator card in our product
documentation.
Nel
----- Original Message -----
Sent: Wednesday, May 29, 2002 6:05
PM
Subject: Manager Card vs
Administrator Card
Maryland joins those requesting that Manager Cards be
called Administrator
Cards (to achieve standardization of
terms).
What is the status of this request?
Sue
Page
Maryland Assistant Project Manager
Diebold Election Systems,
Inc.
suep@gesn.com
410-286-2834
cell
443-404-9621
https://www.mdvotes.org/