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I'm
moving this to the support list.
There
appears to be some campaigning going on. I was only aware of the one camp
that supported "Supervisor", but there is now a surprise candidate,
"Administrator", that has just announced his/her nomination.
I
believe that the term "Supervisor" was posted to both the support and Sales
Lists requesting comments on the use of that term. As there was only
limited but positive response (and no other candidates), it was decided that
"Supervisor" would be used on the previously known "Manager
Cards".
"Supervisor" was nominated early due to the fact this term is entrenched
in not only the AV-TS software/documentation but also the AV-OS
software/documentation. The idea was to create consistency across our
product lines. It was a good idea before an unknown campaign was being
developed by some special interest groups. Now we may have a real
political situation.
Since
the quiet acceptance of "Supervisor", development has been moving forward with
the use of this term on smart card artwork and any other areas that required
changes to maintain the desired consistency.
When
it comes down to a customer wanting a custom term used on their smart cards,
there are two factors to consider. One is "the customer is always right"
but have them pay for it. I.e., they can pay to have documentation changed
and to have smart cards replaced. The other factor is "do we want to
support customization in the field?" Consider a first line
telephone support person getting calls about Manager Cards, Supervisor Cards,
Administrator Cards, Overseer Cards, Top of the Food Chain Cards, and having all
of those terms mean the same thing depending on what account he/she
is talking to.
IMHO,
I think we should stick to the one term, "Supervisor." The customers
will accept if an outrageous price tag is attached for changing
it.
Sincerely:
Ian S. Piper
Diebold Election Systems,
Inc.
972.542.6000
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