Sent: Monday, January 07, 2002 11:33
AM
Subject: RE: ERROR MESSAGES IN FRESNO-
1-17-20
You can, but if
they are changing versions in the 1.17.15-1.17.20 range, I don't think it will
help. There were some bugs fixed back in the 1.17.8-1.17.11 era that
sound familiar to this, but that was a long time ago.
What is the
riched20.dll version *currently* on their system? (right click,
properties, version)
Are they logged in
as Administrator?
Ken
I did that and had no luck - should I
have them load it to 1-17-20 - then delete the registry entries before they
try to generate ballots?
----- Original Message -----
Sent: Monday, January 07, 2002 9:57
AM
Subject: RE: ERROR MESSAGES IN
FRESNO- 1-17-20
Try Deleting
all the BallotPrinter* registry entries.
Ken
from Fresno - running
1-17-20
We started to generate
ballots but
got an error message:
> Internal Error. File: Text Cel.cpp, Line
364, Date: Dec 12 2001
>
> You press OK and the message goes
away but it doesn't generate the
ballots.
also attached are 3 error messages they
got tying to access db I sent them with ballot styles generated
THEY ARE DEAD IN WATER AT THIS POINT AND
NEED HELP. THEY ARE TRYING TO GET ART OUT AND CANNOT EVEN GENERATE
BALLOTS TO START THE PROCESS.
WHAT DO WE DO - THE ONLY THING I
CAN THINK TO HAVE THEM DO IS A CLEAN INSTALL OF GEMS - SO THAT IS WHAT I
AM HAVING THEM DO. AT THIS POINT I HAVE NO ANSWERS.
Does anyone have any advice I can send
them??