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RE: ERROR MESSAGES IN FRESNO- 1-17-20

You can, but if they are changing versions in the 1.17.15-1.17.20 range, I don't think it will help.  There were some bugs fixed back in the 1.17.8-1.17.11 era that sound familiar to this, but that was a long time ago.
 
What is the riched20.dll version *currently* on their system?  (right click, properties, version)
 
Are they logged in as Administrator?
 
Ken
 
 
-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Tari Runyan
Sent: Monday, January 07, 2002 9:05 AM
To: support@gesn.com
Subject: Re: ERROR MESSAGES IN FRESNO- 1-17-20

I did that and had no luck -  should I have them load it to 1-17-20 - then delete the registry entries before they try to generate ballots?
 
----- Original Message -----
From: Ken Clark
Sent: Monday, January 07, 2002 9:57 AM
Subject: RE: ERROR MESSAGES IN FRESNO- 1-17-20

Try Deleting all the BallotPrinter* registry entries.
 
Ken
 
 
-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Tari Runyan
Sent: Friday, January 04, 2002 1:18 PM
To: Support
Subject: ERROR MESSAGES IN FRESNO- 1-17-20

from Fresno - running 1-17-20
 
We started to generate
ballots but got an error message:
> Internal Error. File: Text Cel.cpp, Line 364, Date: Dec 12 2001
>
> You press OK and the message goes away but it doesn't generate the
ballots.
also attached are 3 error messages they got tying to access db I sent them with ballot styles generated
 
 
THEY ARE DEAD IN WATER AT THIS POINT AND NEED HELP. THEY ARE TRYING TO GET ART OUT AND CANNOT EVEN GENERATE BALLOTS TO START THE PROCESS.
 
WHAT DO WE DO -  THE ONLY THING I CAN THINK TO HAVE THEM DO IS A CLEAN INSTALL OF GEMS - SO THAT IS WHAT I AM HAVING THEM DO.  AT THIS POINT  I HAVE NO ANSWERS. 
 
Does anyone have any advice I can send them??