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Pat Grene is in
charge of development. Don Vopalenski is in charge of support (AFAIK).
I believe
they are both in all week. Again, I am not sure how you are confused about
this Steve.
If you need an email
to let you know that Tab will be off during the holiday season, I will send
you one next year. I mean, how could you know?
Pish,
Ken
We have several issues that have come up this week during
the Christmas Holiday that have been difficult with vacations and well
deserved breaks. For example:
- Postscript file names do not specify a Vgroup2 designation
so ballot printer or sample ballot printer can not distinguish files by
filename
- Write-in lines no longer line up at bottom of oval
- Fresno's import is failing and they can't get their ballot
layout done
Dmitry was able to respond and fix a crystal report that
Jeff needed for the ballot order and printing. This was very
helpful. However, most issues have pretty much fallen on Tari's
shoulders (and Dmitry as best he could help). In the mean time, we have
lost mportant time in the layout and ordering cycle. No one (at
least no one I've spoken with) seems to know who is in charge of coordinating
programming support and support services. We have entered the busiest
ballot layout week of the year for California counties with very
little programming technical support to respond to bugs and GEMS
problems.
This email is not about people taking well deserved
vacations. We all know that any vacation time is well deserved.
It is, however, a request of Global/Diebold Management to
check with the field, ask what's happening, and coordinate so that some form
of technical support is available during critical election periods for our
customers. This did not happen to my knowledge. An email
indicating that certain personnel will be absent during specific times would
help us set customer expectations or give us a chance to coordinate more
effectively.
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