We have several issues that have come up this week during the
Christmas Holiday that have been difficult with vacations and well deserved
breaks. For example:
Dmitry was able to respond and fix a crystal report that
Jeff needed for the ballot order and printing. This was very
helpful. However, most issues have pretty much fallen on Tari's
shoulders (and Dmitry as best he could help). In the mean time, we have
lost mportant time in the layout and ordering cycle. No one (at least
no one I've spoken with) seems to know who is in charge of coordinating
programming support and support services. We have entered the busiest
ballot layout week of the year for California counties with very
little programming technical support to respond to bugs and GEMS
problems.
This email is not about people taking well deserved
vacations. We all know that any vacation time is well deserved.
It is, however, a request of Global/Diebold Management to
check with the field, ask what's happening, and coordinate so that some form of
technical support is available during critical election periods for our
customers. This did not happen to my knowledge. An email indicating
that certain personnel will be absent during specific times would help us set
customer expectations or give us a chance to coordinate more
effectively.
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