Global Chouteau: I did receive your email but did not see a reference to
the accuvote message that was displayed. I believe the incident I am talking
about occured in one of the Cal. accounts. If the question was answered
prior to turning the unit off there was no problem - if the unit was turned
off with a Question still displayed the unit did not hang up and the modem
would have to be reset.
Thanks: don
Global Chouteau wrote:
Jeff and Don,, are either one
getting my email??? This note form Don says the same thing
I said a couple of days ago, with no acknowledgment.. A like incident occurred
in Walton County Florida.....
----- Original Message -----
Sent: Friday, April 27, 2001 7:11
Aftrnoon
Subject: Re: Platte County,MO - Time
Outs on Ports during uploads
Jeff: one other thing, if anyone else remembers. it seems that at
one point if the accuvote came up with a message about turn unit off after
the upload and the question was not answered it would not hang up. I don't
remember what firmware it was. Does anyone else remember where this occured
at?
Don B
Jeff Hintz wrote:
I
just finished talking to Don Biszmaier about the dip switches, then I remembered
what Juan had said awhile back about the same problem we had in Puerto
Rico. We did not use modems, but rather some type of multi network/modem
box made by Digi - (Mike Brown should know what the exact device is).
However, we were using GEMS 1-15 series and AccuVote ROM 194w, so unless
GEMS 1-14 series has something different that the 1-15 series, then upgrading
GEMS will not fix the problem. Maybe the GEMS 1-17 series does???
Unfortunately, probably the only way to try and find out what may be causing
the problem, will be to go to Platte County, MO and do some extensive testing.
That is, unless we can set up multiple modems with a Digi Box and be able
to do extensive calling in to the GEMS host computer within our own offices.
Myself, I do not have the equipment, nor the phone lines to do so.Thanks
for everyone's input. However, at this point, I am still without
an answer until further testing is done.
1-14 fixed the modem problems I saw
- tell them to check dip switches - 4 and 8 down and also the reconfigure
their modems thru HyperTerminal and upgrade to 1-14
----- Original Message -----
Sent: Thursday, April 26, 2001 8:50
AM
Subject: FW: Platte County,MO - Time
Outs on Ports during uploads
I
am still getting calls and e-mails from this customer. Somebody please
respond!!!!
This
customer is still asking me for an answer for this. I have not seen
a response as of yet. Does anyone have an help???
Platte
County, MO ran an election last Tuesday, they currently use GEMS 1.11.11.1
and AccuVote 194w. During their upload process, using a digiboard
with 5 modems attached, and their phone system set to 1 telephone number
with rollover; they kept encountering time-outs on their ports and had
to keep starting them up again. I believe that we have discussed
this in the past, has this problem been resolved in a later release???
Or perhaps need to set up their Com ports again???Jeff
HintzGlobal Election Systems
|