I am
trying to establish such an internal site for documents as they relate to
support issues.
These are beginning to take shape,
but as you can imagine I am finding 2 scenarios. 1.) No documentation exists. 2.) Documentation exists, but it is
old, outdated, so it must be revised.
This
is being done on a “as time allows” basis so it will be after this election
year before anything appears.
Larry J. Dix
Global Election
Systems
(972)-542-6000
-----Original
Message-----
From:
owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Steve Knecht
Sent: Thursday, April 27, 2000 10:31
PM
To:
support@gesn.com
Subject:
Re: Acceptance Test Plan
"do
we have a site where these various forms, procedures, plans reside for the
whole of the company?"
I'm willing to bet that we have
re-invented the wheel a dozen times for such items as this. Wouldn't
it be amazing if we did have a "site" and no one knew about it. I've
got 27 versions of everything for each proposal we've done. I don't
know how useful what our materals would be to you or not
without your reviewing them. Assuming there will be another sales
meeting some day, we should each bring an example of a
representative RFP doc and see what materials each region could
contribute to the others and from this we could create a "library" on the
ftp site. Then again, it could quickly devolve if everybody just
dumped files to it without some centralized editor reviewing its use.
Someone would have to "take responsibility" for it in order to maintain its
usefulness. But Tab, or anyone, ought to be able to go to the FTP and
go to a doc directory that is fairly organized by folder topic and get at
least a beginning example of what he needs. What ever happened to the
"documentation" that was being professionally done?
----- Original
Message -----
To: support@gesn.com
Sent: Thursday, April
27, 2000 5:35 PM
Subject: RE: Acceptance
Test Plan
Tab,
I’ve
attached another type of schedule, less detailed than what has been
previously posted.
As
an aside to one and all – do we have a site where these various forms,
procedures, plans reside for the whole of the company? If not, should we have a repository
for the same, with an index and
directory?
John
-----Original
Message-----
From:
owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Talbot Iredale
Sent: Thursday, April 27, 2000 7:20
PM
To: Global
Support
Subject: Acceptance
Test Plan
To all support
people;
As part of our Nichols certification I am having to prepare standard
installation, acceptance, and readiness plans. Does anyone have any material
that would aid in this task?
Tab