Re: Shipping Damage

["Steve Knecht" <skglobal@earthlink.net>]

I have been asking for over 7 months for correct packing materials and
casing from Don V.  for the R5s.  I've spoken to you about it as well Ian.
The packaging for the AccuFeed units has been inadequate for years.  What
happened to the plans for new cases for the R5?

----- Original Message -----
From: Ian S. Piper <ian@dieboldes.com>
To: Sales Talk (E-mail) <salestalk@dieboldes.com>
Sent: Wednesday, May 09, 2001 11:08 AM
Subject: Shipping Damage


>
> Please be advised that an AccuFeed shipped to a demo site was not packaged
> properly for its return trip to McKinney.  The top set of inserts was
> missing completely.  As a result, the box collapsed during the shipment,
and
> the unit sustained damage.
>
> Please ensure that when packaging any equipment, all the original
packaging
> materials are used so as to prevent damage to Global's equipment.
>
> Damaged equipment takes resources (time and money) to repair.  Global
could
> save that time and money if more care was taken in packing the equipment.
>
> As a recent example, a returned R6 unit wasted $2000 worth of plastics due
> to improper packaging.  That same amount was wasted on an R5 unit's
plastics
> received last year without proper packaging.
>
> If packaging materials are missing, please contact Global's
> shipping/receiving department for options.  Please make every attempt to
> save the original packaging materials so Global doesn't expend more
> resources shipping empty boxes to demo sites.
>
> Thanking you in advance for your future efforts.
>
> Ian
>