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Re: New Generation AccuVote - AT Improvements
>At some point, our price will impact even the positive emotional
response
>customers have to our system. We are heading toward
winning the early part
>of the sales cycle, but falling on our ass at the
end when they can't justify
>battery, booth, and cost. November 99
delivery is late unless we (out West)
>can expect to give them a
"tradeup" to the new units when they come out.
>Howard?
I can try to understand the concerns and
frustrations of everybody when it comes to product timing in the market place,
but I don't believe we can rush the development of this product. If we do
rush its development we will fall into the same pit we always fall
into.
THE PIT
1. Global will end up with a kludge of a product
that everybody will complain about and expect to be made better.
2. Global will start producing the kludge
product to fill orders that have been made prior to the kludge product design
being finished.
3. Global will try to make another product that
will be better than the kludge product and then everybody will want the original
production replaced by the new product.
4. Global will then have an inventory of the
kludge product that it can't sell.
5. Global ends up having to write off the
inventory of the kludge product which drastically cuts if not destroys the
company's profits.
6. Now, Global will rush the development of the better product
to replace the kludge product.
7. Start again at item 1.
I can imagine its frustrating to sit back and
wait for the product to become a finished product while the competition appears
to be bounding ahead, but we're in this boat right now because we didn't allow
enough time to design the first product to meet everybody's
specifications. To my knowledge, everything reasonable is being done to
expedite this product without compromising its design.
I hope you can imagine my frustration watching
Global spending all this money and never seeming to get to the finish
line. Global is sitting on an inventory of the current units that cost us
a lot of money and we have to sell them. We can't keep selling the latest
product that doesn't even exist yet, supply a customer with the current product,
support their election (big $$$$), promise to upgrade them at no cost when the
new unit becomes available, and then take the old units back and sit on another
costly inventory.
I know I won't make any friends by saying this
but "We've got to sell what we've got".
The PIT is a vicious cycle that we have to
stop! We're all in this together to work together to come to the desired
end.
And that end is the mission
statement:
Global Election System is a total solutions
provider dedicated to serving State and Local government with interactive
solutions for early and election day voting, plus a variety of other
applications, integrity and reasonable profitability.
Disclaimer: All of the above (except for
the mission statement) is my opinion and in no way reflects company policy on
these issues.
Ian