|
See
below.
Sincerely,
Ian S. Piper
Diebold Election Systems,
Inc.
Unless I am
misinterpreting, it looks like 50199, 50204, 50170, 50171 are working. In
McKinney, [please]
assign someone to test a few of them for a few hours and see if
they keep
working.
We'll have
someone test these units. Below you've
asked to leave 50204 unharmed. I'll not include it in our
testing.
I would like you to
try in 50198 the new batteries you put in 50199. If it comes up, put back in the old
batteries and see if you get squares again.
I didn't put new
batteries into 50199. All that was done was to remove the existing
batteries, leave them out for 10 minutes, re-install the existing
batteries, and then power it on. No new juice
required. In fact, you don't even have
to take the batteries completely out of the Spyrus to disconnect them. All
that is required is to remove the battery cover. There are jumper contacts
on its underside; removing the cover breaks the connection.
This morning, I tried the same
50199 procedure to 50198, and the unit now works. It displays [Card
Manager \n 1.1.2], [29 NOP \n 1: 10]. Maybe
there is something to this séance stuff, after
all.
I'll add it to the three units
that we'll be testing to see if it continues
working.
Does
50168 go into “calculator” mode if you press the calc/off button after it has
been sitting idle for 10 minutes?
If not, try new batteries.
If 50168 still won’t come up with new batteries, try manhandling it a
little and see if that helps. If
not, its probably worth sending it to Spyrus to see what they think.
50168 does not go into calculator
mode. I tried new batteries and it
still won't power on. We'll contact Spyrus for an
RMA.
50172’s problems can
be explained.
Perhaps not. I put some
batteries into it and a replacement cover, then tested it.
It works. It displays [Card Manager \n 1.1.2], [25
NOP \n 1: 0]. I'll also add it to the batch of three
units that we'll be testing to see if it continues
working.
Send to
Vancouver
unharmed:
50195: turns on but not off is
interesting
50314: squares mode of
failure
50200: won’t power on mode of failure. please try to
turn it on a few more times before sending in case its like 50204
It is not like 50204. It
won't power on no matter what magic wand I wave over it or comforting words
I say to it. I'll not touch the batteries. I'll leave that for you
or whomever to play with.
50158: sounds like it works but was never
loaded
50204: working sorta, but maybe I get to watch it fail again
We'll ship them out
today.
Educated guesses now
that I am armed with the new data points: 50314 will respond the same as 50199
when given new juice. (see comment for 50198)
50158 will load/work fine given a manager
card. 50195/50200 could have bad
keypads is my best idea.
Ken
-----Original
Message-----
From:
owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com] On Behalf Of Ian S. Piper
Sent: Wednesday, March 20,
2002 5:55
PM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going down
-March 2002
We have
the Spyrus units in house from Tari Runyan. Also please see the attached
PDF file which is a page out of the Spyrus User's Manual. Also please
see attached email that Steve Ricke posted in November
2001.
Other
than trying to turn the units ON or OFF, I only worked on unit SN 50199.
It was identical in condition to SN 50314, but I left 50314 untouched for
others to investigate if necessary. I did not attempt to remove the
battery cover from any unit other than SN
50199.
Eleven
units were returned in total. Six in a bag marked "Quit working E Day"
and five in a bag marked "Quit during
testing".
NOTE: Display
text is in listed in brackets [ ]. "\n" indicates second line of
display text.
1.
SN
50195 (tagged
with a green dot and labeled 27) Unit arrived in a power ON condition
showing [27 REP \n 8:
55]. Unit does
not power OFF.
2.
SN
50198 (tagged
with a green dot and labeled 29) When powered ON, shows squares across
entire display. Squares are pulsating.
3.
SN
50199 (tagged with
a green dot and labeled 28) When powered ON, shows squares on the first
two and half columns on the left of the display. Squares are
pulsating. Exhibited this fault after five ON/OFF cycles. Removed
batteries for 10 min. Reinstalled batteries. Powered unit ON. It
now displays [Card Manager \n 1.1.2], [28 NOP \n
1: 5]
4.
SN
50200 (tagged
with a green dot and labeled 29) Won't
Power
ON.
5.
SN
50204 (no
tag) Wouldn't power ON for the first two attempts. Pressed the OFF
button, then the ON button. Unit now powers ON and displays [Card
Manager \n 1.1.2], then [11 NOP \n
1:
28]
6.
SN
50314 (tagged
with a green dot and labeled 11) When powered ON, displays squares on
the first two and a half columns on the left of the display. Squares are
pulsating.
1.
SN
50158 (no
tag) Powers On and displays Insert Manager
Card.
2.
SN
50168 (no
tag) Won't Power ON.
3.
SN
50170 (no
tag) Powers ON, briefly displays [Card Manager \n 1.1.2], then
displays [26 NOP \n 1: 0].
4.
SN
50171 (no
tag) Powers ON, briefly displays [Card Manager \n 1.1.2], then
displays [25 NOP \n 1: 0].
5.
SN
50172 (no
tag) Won't Power ON. Battery cover missing.
One battery still in unit. None of the missing materials were in the
bag.
Ken: Which ones
would you like?
Diebold Election
Systems, Inc.
-----Original
Message-----
From:
owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Ken Clark
Sent: March 18,
2002 12:51
PM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going down
-March 2002
Ian,
Four
will do so long as all seven truly behave the same. That is, all seven start up with
“squares going across them” and all seven are non-responsive to new
batteries. If there are other
modes of failure, I need examples of each. Whatever you do, don’t
load any new software on them with downldr.exe. Thanks.
Ken
-----Original
Message-----
From:
owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com] On Behalf Of Ian S. Piper
Sent: Monday, March 18,
2002 10:28
AM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going down
-March 2002
I'll
give you four out of seven. If we have to ship some samples of the
problem units to the vendor (Spyrus) for investigation, I'd like to be able
to do it quickly and not mess with Customs. Unless, of course, there
is no rush on this, then I'll send you all
seven.
Diebold Election
Systems, Inc.
-----Original
Message-----
From:
owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Ken Clark
Sent: March 18,
2002 12:04
PM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going down
-March 2002
From:
owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com] On Behalf Of Tari Runyan
Sent: Friday, March 15,
2002 3:21
PM
To: Bugs
Subject: Spyrus units going down
-March 2002
we sent
40 spyrus units out to the polls for the March Primary and there were 20
for the polls and 20 backups - of those 7 failed - died- had squares
going across them - we changed out batteries after they were replaced and
it didn't help
Are
these units permanently hooped?
Please send all 7 units up to
Vancouver, and we will
take a look at them.
One thing
that we noticed was they were in the same geographic area - (spooky) and
they were very close in sequence numbers 196-200 and a couple
others.
Could be a bad
run, indeed. But it is odd
that they would break mid stride, rather than not work at all. Having a Spyrus break while using
it is a lot like having your hand calculator break while using it. There just isn’t a lot to them to
break.
I do not
think that we should have to rely on more than one backup for each
location and if that is the case
I
have always advocated three in a polling place given what they cost, but
the sentiment is shared. I
would rephrase this sentence as “7/40 failure rate is not
acceptable”.
we need
to rethink our using the Spyrus at all -
When
you have finished rethinking, let us know your conclusions.
The fact
that there were 8 keys being used may have something to do with it - but I
do not know - and if it does why didn't all of them fail
Maybe. Good identification of differences
from previous installs. The
units have been very reliable up until now.
We need
to determine the cause and the solution- I have returned the questionable
units to TX and hope to have some resolution -
Damn. Ian, please
reroute.
|