Unless I am misinterpreting, it looks like
50199, 50204, 50170, 50171 are working.
In McKinney, assign someone to test a few of them for a few hours and see if
they keep working.
I would like you to try in 50198 the new batteries
you put in 50199. If it comes up,
put back in the old batteries and see if you get squares again.
Does 50168 go into “calculator” mode if you press the calc/off
button after it has been sitting idle for 10 minutes? If not, try new batteries. If 50168 still won’t come up with
new batteries, try manhandling it a little and see if that helps. If not, its
probably worth sending it to Spyrus to see what they
think.
50172’s problems can be explained.
Send to Vancouver unharmed:
50195: turns
on but not off is interesting
50314: squares
mode of failure
50200: won’t
power on mode of failure. please try to turn it on a few more times before sending in case
its like 50204
50158: sounds
like it works but was never loaded
50204: working
sorta, but maybe I get to watch it fail again
Educated guesses
now that I am armed with the new data points: 50314 will respond the same as 50199 when
given new juice. 50158 will
load/work fine given a manager card.
50195/50200 could have bad keypads is my best idea.
Ken
-----Original Message-----
From: owner-bugtrack@dieboldes.com
[mailto:owner-bugtrack@dieboldes.com] On Behalf Of
Ian S. Piper
Sent: Wednesday, March 20, 2002 5:55 PM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going
down -March 2002
We have the Spyrus units
in house from Tari Runyan. Also please see the attached PDF file which is
a page out of the Spyrus User's Manual. Also please see attached email
that Steve Ricke posted in November 2001.
Other than trying to turn
the units ON or OFF, I only worked on unit SN 50199. It was identical in
condition to SN 50314, but I left 50314 untouched for others to investigate if
necessary. I did not attempt to remove the battery cover from any unit
other than SN 50199.
Eleven units were
returned in total. Six in a bag marked "Quit working E Day" and
five in a bag marked "Quit during testing".
NOTE: Display text
is in listed in brackets [ ]. "\n" indicates second line
of display text.
1. SN 50195 (tagged
with a green dot and labeled 27) Unit arrived in a power ON condition
showing [27 REP \n 8: 55]. Unit does not power OFF.
2. SN 50198 (tagged
with a green dot and labeled 29) When powered ON, shows squares across
entire display. Squares are pulsating.
3. SN 50199
(tagged with a green dot and labeled 28) When powered ON, shows squares
on the first two and half columns on the left of the display. Squares are
pulsating. Exhibited this fault after five ON/OFF cycles. Removed
batteries for 10 min. Reinstalled batteries. Powered unit ON. It
now displays [Card Manager \n 1.1.2], [28 NOP \n
1: 5]
4. SN 50200 (tagged
with a green dot and labeled 29) Won't Power ON.
5. SN 50204 (no
tag) Wouldn't power ON for the first two attempts. Pressed the OFF
button, then the ON button. Unit now powers ON and displays [Card
Manager \n 1.1.2], then [11 NOP \n 1: 28]
6. SN 50314 (tagged
with a green dot and labeled 11) When powered ON, displays squares on the
first two and a half columns on the left of the display. Squares are
pulsating.
1. SN 50158 (no
tag) Powers On and displays Insert Manager Card.
2. SN 50168 (no
tag) Won't Power ON.
3. SN 50170 (no
tag) Powers ON, briefly displays [Card Manager \n 1.1.2], then
displays [26 NOP \n 1: 0].
4. SN 50171 (no
tag) Powers ON, briefly displays [Card Manager \n 1.1.2], then
displays [25 NOP \n 1: 0].
5. SN 50172 (no
tag) Won't Power ON. Battery cover
missing. One battery still in unit. None of the missing materials
were in the bag.
Ken: Which ones would you like?
Diebold Election
Systems, Inc.
-----Original Message-----
From: owner-bugtrack@dieboldes.com
[mailto:owner-bugtrack@dieboldes.com]On Behalf Of Ken
Clark
Sent: March 18, 2002 12:51 PM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going
down -March 2002
Ian,
Four will do so long as
all seven truly behave the same.
That is, all seven start up with “squares going across them”
and all seven are non-responsive to new batteries. If there are other modes of failure, I
need examples of each. Whatever you
do, don’t load any new software on
them with downldr.exe. Thanks.
Ken
-----Original Message-----
From: owner-bugtrack@dieboldes.com
[mailto:owner-bugtrack@dieboldes.com] On Behalf Of
Ian S. Piper
Sent: Monday, March 18, 2002 10:28 AM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going
down -March 2002
I'll
give you four out of seven. If we have to ship some samples of the problem
units to the vendor (Spyrus) for investigation, I'd like to be able to do it
quickly and not mess with Customs. Unless, of course, there is no rush on
this, then I'll send you all seven.
Diebold Election
Systems, Inc.
-----Original Message-----
From: owner-bugtrack@dieboldes.com
[mailto:owner-bugtrack@dieboldes.com]On Behalf Of Ken
Clark
Sent: March 18, 2002 12:04 PM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going
down -March 2002
From:
owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com] On Behalf Of Tari Runyan
Sent: Friday, March 15, 2002 3:21 PM
To: Bugs
Subject: Spyrus units going down
-March 2002
we sent 40
spyrus units out to the polls for the March Primary and there were 20 for the
polls and 20 backups - of those 7 failed - died- had squares going across
them - we changed out batteries after they were replaced and it didn't help
Are
these units permanently hooped?
Please send all 7 units up to Vancouver, and we will take a look at them.
One thing
that we noticed was they were in the same geographic area - (spooky) and they
were very close in sequence numbers 196-200 and a couple others.
Could be
a bad run, indeed. But it is odd
that they would break mid stride, rather than not work at all. Having a Spyrus break while using it is
a lot like having your hand calculator break while using it. There just isn’t a lot to them to
break.
I do not
think that we should have to rely on more than one backup for each location and
if that is the case
I have
always advocated three in a polling place given what they cost, but the
sentiment is shared. I would
rephrase this sentence as “7/40 failure rate is not acceptable”.
we need to
rethink our using the Spyrus at all -
When you
have finished rethinking, let us know your conclusions.
The fact
that there were 8 keys being used may have something to do with it - but I do
not know - and if it does why didn't all of them fail
Maybe. Good identification of differences from
previous installs. The units have
been very reliable up until now.
We need to
determine the cause and the solution- I have returned the questionable units to
TX and hope to have some resolution -
Damn. Ian, please reroute.