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RE: BS 4.1.2 Failed to Write to Printer



The problem is a cabling issue to the printer.  A good cable has several wires removed.  In the rush to deliver these units, it appears unmodified cables were installed into a few of the project machines.
 
Try to get a second printout.  If it comes up with a "RETRY" message then it has a cable which needs a FACTORY modification.  As time permits please send the unmodified  units back to McKinney.  Most of the units shipped out should have been modified.  Do not panic if you have any units that require the modification.  Larry has posted the workaround but let me reiterate.

After power up the unit will give the first printout without a problem. Any requests for any other or additional printouts will give an error message asking to "RETRY". All that is needed is the feed lever on the printer to be lifted up and pushed back down, then press the "RETRY" button. 

A little extra training should suffice to get through the election.

All further units shipped from McKinney or from wherever will have the proper modification.

Sorry about the inconvenience.

Steve.

 

 -----Original Message-----
From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Larry Dix
Sent: Wednesday, October 24, 2001 4:53 PM
To: bugtrack@dieboldes.com
Subject: RE: BS 4.1.2 Failed to Write to Printer

Steve Ricke has found the answer to the problem. So as not to take away any of his thunder, I will let him make a post to bugtrack.

 

Larry J. Dix

Vice President of Operations

Global Election Systems

 

-----Original Message-----
From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Ken Clark
Sent: Wednesday, October 24, 2001 4:41 PM
To: bugtrack@dieboldes.com
Subject: RE: BS 4.1.2 Failed to Write to Printer

 

Have you tried spraying some WD-40 on it?

 

(sorry)

 

Ken

 

 

-----Original Message-----
From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Larry Dix
Sent: Wednesday, October 24, 2001 2:39 PM
To: bugtrack@dieboldes.com
Subject: RE: BS 4.1.2 Failed to Write to Printer

That is one of the new units, and you are not having the problem, so that may blow my theory on the hardware problem with the new units.  Do not write this one off yet until further information is available.  Testing will continue in order to track this down.