Brian Ristuccia 45 Harjean Rd. Billerica, MA 01821-2242 Tina Hill Teleservices Direct 6050 Corporate Way Indianapolis, Indiana 46278 March 5, 2000 Dear Ms. Hill: Thank for your letter of December 22, 1999 and the enclosed check of $500. I am happy to accept your appology and your check as restitution for your firm's December 7, 1999 offense. Unfortunately, I regret that I must inform you that your company has contacted me again, soliciting a credit card from "Web Bank Visa" today (March 5, 2000 at 3:12) and also yesterday (March 4, 2000). Despite my repeated requests that further calls not be made, the calls have continued in violation of law. I ask that you agree to settle with me for the amount of $1000 by sending payment to the address at the top of this letter before March 15, 2000. If you refuse to settle, I will file a claim with the Massachusetts small claims court for the full amount, including the unpaid December violations for which your firm admitted guilt in your December 22, 1999 letter. Thank You. Brian Ristuccia