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Yavapai County Election Day Report
- To: "Support \(E-mail\)" <support@gesn.com>
- Subject: Yavapai County Election Day Report
- From: "Ian S. Piper" <ian@dieboldes.com>
- Date: Fri, 8 Nov 2002 14:07:04 -0600
- Importance: Normal
Generally, everything went very well in Yavapai
County.
More
than 60% of the vote centers (56 out of 89) had modemed in their results within
a half hour of the polls closing ( 7 PM ). All but one had been uploaded
by 9:45 (regional centers uploading or driving the units in.) The last one
uploaded at 10:30PM (had to be driven in from an outlying area.) Outside
of the usual heavy voter registration inquiries on election day, the
customer was pleased with this election. The turnout was approx. 67% of
registered voters. One point that was significant for them
was that approx. 50% of the ballots cast for this election were done through
early ballots (mostly paper but some touch screen.) They seemed
to prefer the "mailed ballot" approach
to elections.
There
were some anomalies that I would like to outline below for edification and
comment.
- AV-OS Dropping Ballots. They
had experienced ballots being dropped by various OS units (no SNs) before the
election, during testing and demonstrations. This is a problem
previously identified with 1.94w Bug 275 (http://staff.dieboldes.com/bugzilla/show_bug.cgi?id=275)
and Bug 1393 (http://staff.dieboldes.com/bugzilla/show_bug.cgi?id=1393)
and has been resolved in AV-OS firmware version 1.96.4. I believe Wyle
certification efforts are in progress for this release and when it has become
certified in Arizona, support can inform the customer of the
resolution.
- AV-OS Unit Freeze. They had
one AV-OS unit "freeze" at the Prescott Community Center (Prescott
Valley). I went to that precinct and found that the unit was not
turning the motor ON when a ballot was inserted and the poll count read 308
. When the time was appropriate to investigate, I had the poll worker
open the front door on the BB and I held in the NO button for 3 - 5
seconds. The message that should have been displayed wasn't displayed,
which indicates that the AV-OS CPU board was "hung up." It should have
indicated "Read Aborted / By User" if the CPU was waiting for a ballot to
be inserted into the reader. The unit was then powered OFF and ON,
and accepted ballots for the rest of the day. At this time,
there is no resolution for this freezing condition.
- Ballots Hanging in BB Chute. A
BB had ballots hanging in the curved chute, which caused ballots which were
trying to be processed to hit those ballots in the curved chute and cause the
processing ballot to be rejected as an "invalid ballot." The
pollworkers had tried to shake the BB to dislodge the ballots but they would
continue to hang up in the chute. When it was an appropriate time to
investigate, I had the pollworkers open the BB lid. The curved chute was
within spec (the distance between the end of the curved chute and the nearest
horizontal spacer rod was between 7-1/2" to 8-1/2".) Although I couldn't
see any debris on the paper path surfaces, using a dry piece of paper
towel, I wiped down the surface of the curved chute and the deflector
surface. Afterwards, all ballots processed properly. I'm making
a recommendation that, for maintenance purposes, the curved chute and
deflector surfaces be wiped down with a cloth dampened with a silicone sealant
(e.g., Armor-all). The surfaces are dressed that way from the
factory and should probably be redone annually to maintain a slick
surface. As the ballots are gravity fed into the bins, the paper path
surfaces need to have very low friction.
- Pre-election BB Repairs.
On Nov. 4th, I had reviewed six BB that had been tagged as
"Deflector not working". I found that two of them had one of the
deflector connector pins pushed in so as to not make contact with the AV-OS
deflector connector. Those units will require a replacement of the BB
Cable Assy. On the other units, I found that the single Flathead
Countersunk Phillips screw that connected the plastic deflector to the brass
coupler was loose. After tightening this screw and re-aligning the
deflector, the deflector worked properly. I'm making a recommendation
that, for maintenance purposes, this screw be checked to ensure that it is
tight and to re-align the deflector if it requires
tightening.
- Memory Card Errors. There were
3 units that experienced "Please re-insert / Mem Card" and then upon
re-insertion, they displayed "Txt Check Error / OK to Continue?"
One was experienced during training the day before election day, one was
experienced at a precinct on election day, and the last one was experienced
just before performing a direct upload. In each case, the "YES" button
was pressed to continue. The units performed without any further error
and the uploads worked properly. At this time, there is no resolution to
prevent this error.
- AV-TS VIBS Audio Complaint.
The customer has a complaint about the redundancy of repeating the AV-TS VIBS
instructions, header info, etc. which extends the time it takes to get through
a VIBS ballot. They commented that it took them 2 hours to get
through the ballot and that even with all the propositions on the ballot, it
could have been a lot shorter without the repeated instructions and header
info (they actually sat through the casting of a ballot during a test
prior to the election.) They were running BS4.1.11. I said I would
bring this up for discussion and have their account manager get back to
them. Perhaps this redundant audio may have been trimmed in later
releases of the BS software and they just don't have it certified in their
state as yet. Their account manager can address this with them at a
later date.
- Incorrect AV-TS VIBS Audio.
The county noticed that when the Spanish language was chosen for a
VIBS ballot, the following audio was in English and not Spanish "You have not
voted for any candidates in this race."
- AV-TS Uploading Problems. The
county had some procedural problems with the uploading of the early voting
AV-TS units on the Friday prior to the election. They couldn't modem
upload their remote early voting location because they weren't aware that a
Media card had to be inserted in the unit to perform a modem upload.
They then transported the unit back to the election office and tried to
perform a direct upload. (Their words) with a media card inserted in the
unit at power up, the system didn't seem to go into the upload screen, so they
removed the media card (still powered on), and the upload screen was displayed
with the previously accumulated totals (from the 4 AV-TS units at that
site). They then inserted the Media card and found that the system now
only wanted to upload that one card's totals (they could tell from the
cards cast quantity), so they removed that Media card and the previously
accumulated totals returned (again they could tell from the cards cast
quantity.) They then were able to perform the direct upload. I
discussed this with Tari Runyan (their account manager) and she believes
it was just a procedural error on their part and as nothing was done to
disturb the accumulated totals in the Current Election file folder, that
the integrity of the accumulation upload would be fine. I think that
this should be tested more thoroughly to determine the effect of this
scenario on the integrity of saved accumulations in the Current
Election file folder.
Sincerely:
Ian S. Piper
Diebold Election Systems,
Inc.
972.542.6000