Friends: I
need to offer a written explanation of the reason this "soft-boot" occurred (see
client comments after Ken's). Since
this resulted in a voter's vote not being cast and we have no feasible way of
knowing which voter this was, my client has requested a letter of
explanation. Can I have a
"technical layman"'s explanation of this event? Thanks. Les Additional Comments From Ken Clark 2002-10-28
16:29
RCR#2196 Improve critical error recovery from soft reboot [There is really no hope of reproducing this. Instead of listing as a bug, I am making
a venue change to RCR/enhancement with a different
summary.] The worst part about this is that the voter walked away
without having their vote counted.
We have to prevent this at all costs. Lets assume the analysis below is accurate (it sounds
pretty plausible). Here are a few
concrete improvements to the software that could
help:
Ideally we would include some audio clues that a poll
worker could hear as well, but alas the current internal speaker isn’t up to the
task. If we had something like the above, then at least the
poll workers would have known about the problem and could have issued the voter
a new card and asked him/her to vote again. November 5, 2002 Advance Voting-Johnson County,
Kansas Here is the scenario: A voter inserted their voter card in a touchscreen. Somehow the voter
card was ejected without the cast ballot being
pushed...immediately after the machine audit tape indicates that the machine was
rebooted - however, the machine was never turned off and on. The Supervising Judge (SJ) has the only
key and has instructions to not turn the machines off if
there is a reported problem.
They know to just close the lid and call our office. That location has had several of the problem machines this
time and the SJ has been following those
instructions. Our internal brainstorming leads us to this
conclusion. Because of
the voter receipt and the date and time stamp in ESM (voter registration system) for the computerized voter checking we are able to determine which voter experienced this problem. It is an elderly
voter - we telephoned the voter to do a "voter
satisfaction survey" - they loved the system and placed their voter
card in the plastic container and received their "I Voted" sticker on the way
out. This
leads us to believe that the voter's ballot appeared on the
screen - the precinct was validated to the voter receipt by the machine judge
and the voter receipt was placed in the brown envelope for that voting
machine.
Sometime during voting, the machine did an internal reboot and
ejected the voter card to the voter.
The voter is elderly and simply took the card and placed
it in the container and left. The machine log indicates that the vote
was not cast and that the machine was turned back on. The SJ did not open
the swinging door and turn the machine off and on. I am concerned about this
- can you check with your software folks and get an answer
for us.
This appears to be something like a soft reboot happening
within the machine which triggers the voter card to eject just like
physically turning the machine off and on or pushing the Cast Ballot
button. As you will
recall, we had several instances in August where the machine
ejected the voter card after the voter voted for just one candidate. We understand that
this problem was also reported by other jurisdictions in their
September primaries. We need your assistance to problem solve this one.
Thanks..Connie ______________________________________________________________________________________________________________
Lesley Koop Thompson
Customer Service Project Manager Diebold Election Systems, Inc. 415-235-6553 (office cell) 512-413-7618 (cell) lesley@dieboldes.com |