RE: Ts units modem in and phone just rings

Tari,

Are there 2 roll over groups? One for OS and one for TS? This should be the configuration so that RAS can run the telephones and answer the phone when a TS unit calls in. The modem parm S0 must also be set to "1" "Answer on first ring"

jwh

-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Tari Runyan
Sent: Wednesday, October 30, 2002 4:39 PM
To: support@dieboldes.com
Subject: Re: Ts units modem in and phone just rings - OS units modem in fine

excellent suggestion - especially if the customer SWEARS the phone line is fine

Thanks

----- Original Message -----

From: James Rellinger

To: support@dieboldes.com

Sent: Wednesday, October 30, 2002 3:20 PM

Subject: RE: Ts units modem in and phone just rings - OS units modem in fine

Tari;

You might try to place an analog telephone on the server side, dial up the GEMS from the AVTS R6, answer the analog phone manually and listen for a MODEM tone emanating from the AVTS R6. This would help narrow things down a bit. I had a bad analog line in my lab here in Georgia. The GEMS hosted external MODEM would not answer until BellSouth fixed my phone line.

James Rellinger

-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Tari Runyan
Sent: Wednesday, October 30, 2002 4:43 PM
To: support@dieboldes.com
Subject: Re: Ts units modem in and phone just rings - OS units modem in fine

----- Original Message -----

From: Green, Pat

To: 'support@dieboldes.com'

Sent: Wednesday, October 30, 2002 1:39 PM

Subject: RE: Ts units modem in and phone just rings - OS units modem in fine

I took your statement literally that "the TS units just ring and ring". Do you know that is what is really happening?

when they dial the line form a handset it rings and rings - after uploading an AccuVote OS.

The settings have been checked at both the Gems end and the TS end and I am of the opinion that it may be a bad modem card - since it worked fine from another office across town using a TS and a different modem card. Thanks for the input.

we'll track it down

If GEMS answers, connects, and then disconnects there are many more possibilities.

T

-----Original Message-----
From: Tari Runyan [mailto:tarir@dieboldes.com]
Sent: Wednesday, October 30, 2002 3:21 PM
To: support@dieboldes.com
Subject: Re: Ts units modem in and phone just rings - OS units modem in fine

no - checked that - what about remote access in W2000

----- Original Message -----

From: Green, Pat

To: 'support@dieboldes.com'

Sent: Wednesday, October 30, 2002 1:08 PM

Subject: RE: Ts units modem in and phone just rings - OS units modem in fine

Wrong phone number? The modem can't know who's calling until it answers so it can't "not answer" just for TS's. ...Pat

-----Original Message-----
From: Tari Runyan [mailto:tarir@dieboldes.com]
Sent: Wednesday, October 30, 2002 3:00 PM
To: SUPPORT (E-mail)
Subject: Ts units modem in and phone just rings - OS units modem in fine

Does anyone know why the OS units can dial in and upload fine in W2000 and 1-17-23 but the TS units just ring and ring and message says no carrier detected ?

Same phone number - same database - same modems - is there something I am missing here?

Thanks

Tari