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AVTS ERROR MESSAGE/MALFUNCTION
REPORT
submitted by Lesley Thompson
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Johnson County Kansas
August 6, 2002 Primary Election
7-27-02
AVTS S/N: 104275
WinCE 2.1.2 - BS 4.1.11 -
GEMS 1.17.22
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MACHINE IN USE FOR WHAT TASK?
Voting in Main Advance Voting
Site
MACHINE IN WHAT MODE OF BS?
Set for
Election
EXACT ERROR MESSAGE RECEIVED?
No error
message
WHAT FUNCTIONS WERE BEING PERFORMED OR WHAT ACTIONS LED TO THE
ERROR MESSAGE?
This unit has been used in the
advance voting since July 24.
It has 87 votes cast for this
election.
Several days ago, voter inserted voter access
card and unit kept card and went into the reboot WinCE cycle.
When cycle completed, unit looped back to
reboot again.
Kris was able to "jiggle" the red on/off button
and get the reboot to stop on this occurrence.
This same scenario reoccurred today and jiggling
the on/off button had no affect.
This boot loop continued until machine was
turned off.
When turned machine back on, ejected card and
booted up normally.
Since this "rebooting routine" unnerves the
voter and the pollworker we have opted to take this unit out of
service.
CAN YOU RECREATE MESSAGE and IF SO GIVE STEPS?
Reboot Loop has occurred twice
during 87 votes over 5 days of voting.
DID UNIT RETURN TO OPERATION AFTER REBOOT? IF NO,
EXPLAIN.
Appears to have rebooted properly
but given incidents not willing to take a chance of happening
again.
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COMMENTS: Please
advise. What additional troubleshooting shall we do in the
field? Has this event occurred
for anyone else?
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