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RE: ftp site inaccessible to customers

Rob,
 
That's quite accurate - we can't guarantee that people connecting in from arbitrary networks will be able to use the FTP protocol to talk to the ftp site. Accessing lucy's FTP directory through HTTP should work, as you've noted, by visiting https://ftp.gesn.com
 
Josh.
-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Robert Chen
Sent: July 1, 2002 23:30
To: support@gesn.com
Subject: RE: ftp site inaccessible to customers

Josh has been working hard on this problem and he's testing the ability for people to access the site using both http and ftp protocols. 
 
Tari,
 
Please ask your customer to try accessing the ftp site using the following link:  https://ftp.gesn.com
I've tried it last week and had no problems but please ask your customer to test it.  Ken had made the point that some firewalls preclude the ftp protocol so he had asked Josh to get http up and running.
 
Thanks Josh,
 
rob chen
-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Jeff Hallmark
Sent: Monday, July 01, 2002 12:38 PM
To: support@gesn.com
Subject: RE: ftp site inaccessible to customers

FTP access:All Support personnel need read and write access to a company FTP site, by pid if necessary, large enough (~50 meg) to allow files that are larger than many mail boxes can accommodate to be disseminated to our customers. This functionality is a vital part of the support endeavor.
Jeff Hallmark
-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Tari Runyan
Sent: Thursday, June 20, 2002 8:40 PM
To: support@gesn.com
Subject: Re: ftp site inaccessible to customers

I will check with one of them who has been trying and let you know - thanks
Tari
----- Original Message -----
Sent: Thursday, June 20, 2002 6:44 PM
Subject: RE: ftp site inaccessible to customers

Tari,
 
Are you sure that customers cannot access the ftp site?  I just tried from one of Alameda's county computers and it wasn't a problem. I remember there being some discussion about using the ftp protocol versus http protocol to access the site.  I also received "you don't have permission" when I used http.
 
Try typing the following in your browser's address line:  ftp://ftp.gesn.com
 
rob chen
-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Tari Runyan
Sent: Thursday, June 20, 2002 1:49 PM
To: Support
Subject: ftp site inaccessible to customers
Importance: High

How are we to be able to upgrade our customers if they are denied access to the ftp site to download the necessary files?
We cannot email them as they are too big - and when we do their audio how do we get them the files?
 
Please address this as we have people who need access and cannot get in.
Thank you
Tari