Also check that the modems are installed in control panel. They need to
be installed with the correct drivers. On the bottom of the modems on a white
label, there is a very small number that is the model number. The numbers are
usually either 00839-07, 00839-08, or 00839-09. Each model of modem has its own
driver.
Mark
Earley
850 422-2100 - office/fax
850 322-3226 - cell
-----Original
Message-----
From: owner-support@gesn.com
[mailto:owner-support@gesn.com]On Behalf Of Mark
S Earley
Sent: Thursday, June 13, 2002 5:17
PM
To: support@gesn.com
Subject: RE: Puerto Rico - Modems
Hanging after first data transfer
Attached is a text document that makes it easy to
reset all of the modem settings via HyperTerminal.
At one point, I also played around with setting
S19=01 (I am working off of memory on the S19 part), which had the effect of
automatically resetting the modem after one minute. This might possibly help.
Dips 3 and 8 down.
Mark
Earley
850 422-2100 -
office/fax
850 322-3226 - cell
-----Original
Message-----
From: owner-support@gesn.com
[mailto:owner-support@gesn.com]On Behalf Of Tari
Runyan
Sent: Thursday, June 13, 2002 4:51
PM
To: support@gesn.com
Subject: Re: Puerto Rico - Modems
Hanging after first data transfer
have him
look at the modem settings in HyperTerminal and check his dip switches
-----
Original Message -----
To: Support Team
Sent: Thursday, June 13, 2002
2:38 PM
Subject: Puerto
Rico - Modems Hanging after first data transfer
Juan is
out in Puerto Rico and has done an initial test of modem transfer of
AccuVote-OS to the GEMS host computer, which has an 8 port Digi box and 8
modems. The version of GEMS is 1.19.1.3 and the AccuVote-OS firmware
is 1.96.3. The phone system is setup with 1 number that has roll-over.
The
initial 8 uploads work without any problem. However, when trying to do
any more uploads after the initial 8, the AccuVote-OS units continue to
re-dial, because the modems still have the red light on for Carrier Detect
and are locked up, even though they have turned off the AccuVote-OS
units. The only way that Juan can continue to do uploads is by watching the
modems for the first initial upload and then turn off the modem so it
can be reset.
I have
tried a test here in the Omaha office, and I have no problem with the modem
being reset after I turn off the AccuVote-OS unit. However, I am
connecting directly through COM1 on the computer, not a Digi box. I am
only connecting 1 AccuVote-OS at a time, and I do not have a roll-over number.
In the
last election in Puerto Rico, back in February, we had no problems with
this. However, we were using a different computer, a different Digi box,
different modems, a different version of GEMS, and different firmware in the
AccuVote-OS.
Does
anyone have any ideas???
Thanks,
Jeff Hintz
Diebold Election Systems
405 N. 115th Street
Omaha, NE 68154
(402) 697-7171 office
(402) 697-7166 fax
(402) 871-3346 cell