Steve,
With respect to your question below, my organization, the Customer
Satisfaction Group, is responsible for tracking product quality and
customer satisfaction issues within Diebold North America manufacturing, and I
am passing this information on to our manufacturing team directly. This
information is shared specifically with the manufacturing teams that meets daily
to review ongoing issues within production, quality and materials impacting
current and future orders.
The feedback we are receiving has been a tremendous asset to us and is
being used constructively to induce proactive root cause analysis and
corrective, preventive actions as necessary. We certainly need to continue
to receive this information as it is received. In addition to this
feedback we are receiving in this forum, we are working directly with Barney
Lucas in McKinney to receive up to date information on units returned for
product quality issues into DES McKinney for repair/rework. We
again drill this information directly to manufacturing and measure them on
product quality PPM (parts per million).
Should you have any additional questions/comments, please do not
hesitate to contact me directly.
Cindy Hartzell
Customer Satisfaction Manager
North America Manufacturing
330/490-5739; vmail 330/490-5777, x5739
Internet: hartzec@diebold.com
Mobile: 330/904-7512
|