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Scratch the last inquiry –
Kerry and Robert have indicated a process and a resolution – ya’ll (that’s
southern for you all) do realize that the post was from the customer – that I
pasted in and the commentary was hers alone – I love you guys and gals –
honest, believe me, forever, cross my heart, …. Truly I do. -----Original Message----- Funny - and we need some levity in this
company – but does anyone have a clue how the Lowndes County GEMS problem may
be solved? -----Original Message----- Kerry, if you need a helping hand, you
can always call... Mike -----
Original Message -----
To: support@gesn.com Sent: Tuesday, October 23,
2001 4:10 PM Subject: RE:
HELP John, I
talked with Aaron earlier and gathered information from them in order to
assist them. After talking with others in Support and with Aaron we
have found that it is an operating system problem. We are
continuing to work with Aaron to solve his problems and are confident we can
take care of the issue. As to what has happened to Customer
Service...We have had our losses, but we are standing tall. Kerry ----Original Message----- From Lowndes
County GA – please refer to the GEMS questions and let me know please – the
last three or four sentences are for Mgt review. Thanks, John -----Original Message----- We've
had a problem for a couple of weeks, have had our ITS person in contact with
Global, of course most of the problem solvers we know are gone....but the GEMS
system gets slower and slower until we shut it down and re-boot, then it says
physical memory dump.....over and over. We've been trying to run a complete
system test (from scanner thru Jresult client at another location) and haven't
accomplished tit yet. NOT PANICKING YET... but Aaron has spoken to several persons,
who keep saying they'll get back with him....today he's talking with Carrie
someone....I stayed on the phone until I was connected with potential immediate
help....but what's happened to Global's customer service? This wouldn't have
happened a year ago...deb |