RE: HELP

["Kerry Martin" <kmglobal@earthlink.net>]

John,

 

     I talked with Aaron earlier and gathered information from them in order to assist them.  After talking with others in Support and with Aaron we have found that it is an operating system problem.  We are continuing to work with Aaron to solve his problems and are confident we can take care of the issue.  As to what has happened to Customer Service...We have had our losses, but we are standing tall.

 

Kerry

 ----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of John McLaurin
Sent: Tuesday, October 23, 2001 3:47 PM
To: Support
Subject: FW: HELP

From Lowndes County GA – please refer to the GEMS questions and let me know please – the last three or four sentences are for Mgt review.

 

Thanks,

 

John

 

-----Original Message-----
From: Deb Cox [mailto:lcbe@datasys.net]
Sent: Tuesday, October 23, 2001 3:12 PM
To: John McLaurin
Subject: HELP

 

We've had a problem for a couple of weeks, have had our ITS person in contact with Global, of course most of the problem solvers we know are gone....but the GEMS system gets slower and slower until we shut it down and re-boot, then it says physical memory dump.....over and over. We've been trying to run a complete system test (from scanner thru Jresult client at another location) and haven't accomplished tit yet. NOT PANICKING YET... but Aaron has spoken to several persons, who keep saying they'll get back with him....today he's talking with Carrie someone....I stayed on the phone until I was connected with potential immediate help....but what's happened to Global's customer service? This wouldn't have happened a year ago...deb