Downloaded everything OK, It's when I try 
  Readiness Testing OR Test Count and I receive this message using Gems 1.17.7.5 
  and AVTS 3.13.9.2:
   
  Exception from CBallotDlg during 
  InitDialog
  Internal Error
   
  I know I've seen this message before on Support, 
  however cannot seem to find the email regarding this.
   
  Thanks,
  Jane