RE: Using Color in AVOS Headers w/GEMS 1.15.9 and Win2000

If memory serves we didn't start using riched20 until 1.17.something, so yeah it wouldn't help. My advice would be to upgrade them to 1.17.14 if certification constraints permit and see if that fares any better. No charge.

Ken

-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Cathi Smothers
Sent: Tuesday, July 03, 2001 2:29 PM
To: support@gesn.com
Subject: RE: Using Color in AVOS Headers w/GEMS 1.15.9 and Win2000

Oh well, so much for having my thinking cap on. 1.15.9 doesn't have the color options. In my conversation with NEA, they were talking about gray scale so I was thinking "color". Anyway, they are checking "shaded" in the draw options section of the header editor window and getting a shaded header with white behind the text.

riched20 did not fix the problem.

Cathi

-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Ken Clark
Sent: Tuesday, July 03, 2001 3:05 PM
To: support@gesn.com
Subject: RE: Using Color in AVOS Headers w/GEMS 1.15.9 and Win2000

Before you upgrade riched, make sure you have checked "Color Ink on Paper" in the Ballot Options->Color. I am not aware of any riched problems on W2K (though that doesn't necessarily mean there isn't one).

The National Education Association must be doing very well -- I wouldn't have thought they could afford a GEMS liscense.

Ken

-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Cathi Smothers
Sent: Tuesday, July 03, 2001 6:36 AM
To: support@gesn.com
Subject: RE: Using Color in AVOS Headers w/GEMS 1.15.9 and Win2000

Actually, I hadn't had a response yet so thanks very much, Greg!

-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Greg Forsythe
Sent: Tuesday, July 03, 2001 9:40 AM
To: support@gesn.com
Subject: Re: Using Color in AVOS Headers w/GEMS 1.15.9 and Win2000

Winnt/System 32. Clears it up like magic.

I would imagine it is the one on our ftp site. Rename the current riched20.dll as old and install the new one in System 32.

You probably have this already though.

Greg

----- Original Message -----

From: Cathi Smothers

To: Support

Sent: Monday, July 02, 2001 1:23 PM

Subject: Using Color in AVOS Headers w/GEMS 1.15.9 and Win2000

National Education Association (users of our AVOS) have come upon the following problem:

While creating a database using GEMS 1.15.9 on a Windows 2000 platform, they are attempting to use color in the header but the text within the header still has a white background.

I don't have any experience with 2000 yet so I must ask:

Is this a riched20 problem and if so, is the file on the FTP site the one I should send them? Also, where is this file located in 2000?

Cathi Smothers
Global Election Systems
423.842.0937
423.505.7507