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I'll send you the
notes personally, as it takes some wading through to make any sense of what I
wrote.
Nel
----- Original Message -----
Sent: Friday, April 27, 2001 9:51
AM
Subject: RE: Platte County,MO - Time Outs
on Ports during uploads
Hey
Nel!
Sounds intriguing and useful for all of us who are taking an interest
in this issue. I myself am sometimes mystified by the vagaries of
modem/port functionality. Could you share those Platte County notes
with all of us, or post them or something?
Thanks,
Tyler
The final
resolution that Wes and I arrived at in Walton County revealed that the
phone company had been most probably playing with the phone lines without
informing the county. From one day to the next, we experienced a
plethora of apparently unexplainable problems, and then everything worked
perfectly. I have never heard of any serious problems occuring in
Walton County with respect to phone lines since.
Jeff, it turns
out that I had worked on and resolved Platte County's modem problems last
February. Contact me directly and I'll give you my notes from that
time.
Nel
----- Original Message -----
Sent: Friday, April 27, 2001 9:20
AM
Subject: Re: Platte County,MO - Time
Outs on Ports during uploads
Jeff H., now admittedly this is way out, but here goes
anyway.
A year ago, in Walton County Florida, hanging lines on a
Digi Box ( on a Unix Machine, VTS) was encountered..I happened to be there
while is was occurring (not when it was fixed). Telcons with Tab revealed
that "line" stays connected until the Accu Vote OS hangs up the line when
the remote unit is powered off... We tried this approach, no luck.
The customer was to install lines for their modem units, so I
specifically asked Melissa to request FAX Compatable Phone Lines. When
this was done, the problem went away...
I believe that Nel was also involved in the resolution at that
location........
----- Original Message -----
Sent: Friday, April 27, 2001 10:42
morning
Subject: RE: Platte County,MO -
Time Outs on Ports during uploads
I
just finished talking to Don Biszmaier about the dip switches, then I
remembered what Juan had said awhile back about the same problem we had
in Puerto Rico. We did not use modems, but rather some type of
multi network/modem box made by Digi - (Mike Brown should know what the
exact device is). However, we were using GEMS 1-15 series and
AccuVote ROM 194w, so unless GEMS 1-14 series has something different
that the 1-15 series, then upgrading GEMS will not fix the
problem. Maybe the GEMS 1-17 series does??? Unfortunately,
probably the only way to try and find out what may be causing the
problem, will be to go to Platte County, MO and do some extensive
testing. That is, unless we can set up multiple modems with a Digi
Box and be able to do extensive calling in to the GEMS host computer
within our own offices. Myself, I do not have the equipment, nor
the phone lines to do so.
Thanks for everyone's input. However, at
this point, I am still without an answer until further testing is
done.
1-14 fixed the modem problems I saw
- tell them to check dip switches - 4 and 8 down and also the
reconfigure their modems thru HyperTerminal and upgrade to
1-14
----- Original Message -----
Sent: Thursday, April 26, 2001
8:50 AM
Subject: FW: Platte County,MO -
Time Outs on Ports during uploads
I
am still getting calls and e-mails from this customer.
Somebody please respond!!!!
This customer is still asking me for an
answer for this. I have not seen a response as of yet.
Does anyone have an help???
Platte
County, MO ran an election last Tuesday, they currently use GEMS
1.11.11.1 and AccuVote 194w. During their upload process,
using a digiboard with 5 modems attached, and their phone system set
to 1 telephone number with rollover; they kept encountering
time-outs on their ports and had to keep starting them up
again. I believe that we have discussed this in the past, has
this problem been resolved in a later release???
Or perhaps need to set up their Com ports
again???
Jeff Hintz
Global Election Systems
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