Using PB
3.13.1.4 on a AMS Tech Roadster. Been having ALOT of pollbooks freeze
up in Gaston, NC. Charged the battery for 24+ hours, and still
will freeze up at different time intervals. Is this a long enough time
frame? This will cause us a great deal of pain on election day. ANY
input on this would be greatly appreciated!
Thanks,
Jane
I've canvassed Carleton Clark and Rodney Turner on
the Gaston PollBook problems. They were the individuals involved with
the PollBook repairs. The three units that Rodney
serviced had definite hard drive failures. Those hard drives were
replaced under warranty by our vendor. The Gaston laptops came with a
three year warranty. If these hard drives continue
to fall out after that warranty expires, perhaps Global can source new hard
drives and repair the laptops in house. It would be greatly
appreciated if,
when a unit was back in house for repair, the hard drive make and model
could be determined so we can find a source for these
items.
The six(?) additional units that failed were
serviced by Carleton. He found that the reason they did not boot (even
when plugged into a good AC source) was due to the internal battery being
completely discharged. He found that recharging the battery solved the
booting problem. I don't know if this is a common problem among all
laptops or just these laptops.
On the side, Clint Rickards called me
about a similar problem he had with his personal laptop. I recommended
that he fully charge the battery before attempting to reboot. I
haven't heard from him as to the result of that procedure.
After talking with Robert Pickett, he was going to
make the recommendation that Gaston constantly charge the battery while they
are stored on the shelf between elections. Does anybody foresee a
problem with this?
Ian
We
have not had any success in reproducing the laptop card burning failures
in McKinney. I have assigned
a person to burn cards all day and without failure. We do not have a solution to this
problem, since we can not duplicate it here. Without a solution, I would
recommend that we pre burn as many cards as possible for each
precinct. I do not know what
else we can do, but any and all input is
welcome.
Larry J.
Dix
Global Election
Systems
(972)-542-6000
-----Original
Message-----
From: Robert
Pickett [mailto:rpglobal@earthlink.net]
Sent: Friday, August 11, 2000 1:05
PM
To: Ken Clark; Larry
Ensminger; Larry Dix; Ian Piper; Bob Urosevich; Tab Iredale
Cc: Wes Krivanek; John
McLaurin
Subject: Gaston
County Poll Book Problems
As
ya’ll are aware, many of the lap top computers used in precincts as poll
books in Gaston County have a high rate of failure. They will lock-up (some up to 25
times per day) requiring the poll worker to turn off the lap top computer
and reboot. The poll workers
complain about the slow speed of the card burning procedure as it is and
this just adds insult to injury, creating more
frustration.
I
realize that we have tried to emulate the problem with little
success. Nevertheless the
situation still exists. Is it
a hardware problem, a software problem or a combination? Nobody seems to know. With the impending general
election and other TS accounts coming on line, it might be in our and our
customers’ best interest to find a solution. Obviously, if we have a problem
creating voter cards, we could have a serious situation that would be
difficult to overcome. What
is our next move?
Thanks
for your attention to this matter
Robert