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In testing onsite – I’ve done it as slow as
described by RT with no success. Has their been indication that the card reader may
be problematic to this issue? -----Original Message----- Jane.. This problem is a hardware issue with the
Laptop themselves. The only short-term solution, and it is
not a very good one, is that you emphasize with the
pollworkers to be patient. You select something, wait about 5 seconds
before moving on to the next selection or command. I can create the same
problem here when I attempt to give it to many commands at once, or if I am
quick on the "enter" button. The only solution is to wait 5
seconds before moving to the next selection or command. Of course, the only other solution is to
send them all back and get new ones...... Rodney -----
Original Message -----
To: support@gesn.com Sent: Wednesday, October 18,
2000 3:44 PM Subject:
Gaston, NC PollBooks Freeze up Using
PB 3.13.1.4 on a AMS Tech Roadster. Been having ALOT of pollbooks freeze
up in Gaston, NC. Charged the battery for 24+ hours, and still will
freeze up at different time intervals. Is this a long enough time frame?
This will cause us a great deal of pain on election day. ANY input on this
would be greatly appreciated! Thanks, Jane I've
canvassed Carleton Clark and Rodney Turner on the Gaston PollBook
problems. They were the individuals involved with the PollBook
repairs. The three units that Rodney serviced had
definite hard drive failures. Those hard drives were replaced under
warranty by our vendor. The Gaston laptops came with a three year
warranty. If these hard drives continue to fall out
after that warranty expires, perhaps Global can source new hard drives and
repair the laptops in house. It would be greatly
appreciated if, when a unit was back in house for repair,
the hard drive make and model could be determined so we can find a source for
these items. The
six(?) additional units that failed were serviced by Carleton. He found
that the reason they did not boot (even when plugged into a good AC source) was
due to the internal battery being completely discharged. He found that
recharging the battery solved the booting problem. I don't know if this
is a common problem among all laptops or just these laptops. On the
side, Clint Rickards called me about a similar problem he had with his personal
laptop. I recommended that he fully charge the battery before attempting
to reboot. I haven't heard from him as to the result of
that procedure. After
talking with Robert Pickett, he was going to make the recommendation that
Gaston constantly charge the battery while they are stored on the shelf between
elections. Does anybody foresee a problem with this? Ian -----Original
Message----- We have not had any success in reproducing
the laptop card burning failures in McKinney. I have assigned a person to burn cards all day and without
failure. We do not have a solution
to this problem, since we can not duplicate it here. Without a solution, I would recommend that we pre burn as
many cards as possible for each precinct.
I do not know what else we can do, but any and all input is welcome. Larry J. Dix Global
Election Systems (972)-542-6000 -----Original
Message----- As ya’ll are aware, many of the lap top
computers used in precincts as poll books in Gaston County have a high rate of
failure. They will lock-up (some
up to 25 times per day) requiring the poll worker to turn off the lap top
computer and reboot. The poll
workers complain about the slow speed of the card burning procedure as it is
and this just adds insult to injury, creating more frustration. I realize that we have tried to emulate
the problem with little success.
Nevertheless the situation still exists. Is it a hardware problem, a software problem or a combination? Nobody seems to know. With the impending general election and
other TS accounts coming on line, it might be in our and our customers’ best
interest to find a solution.
Obviously, if we have a problem creating voter cards, we could have a
serious situation that would be difficult to overcome. What is our next move? Thanks for your attention to this matter Robert |