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Using PB 3.13.1.4 on
a AMS Tech Roadster. Been having ALOT of pollbooks freeze up in Gaston,
NC. Charged the battery for 24+ hours, and still will freeze up at
different time intervals. Is this a long enough time frame? This will
cause us a great deal of pain on election day. ANY input on this would be
greatly appreciated!
Thanks,
Jane
I've
canvassed Carleton Clark and Rodney Turner on the Gaston PollBook
problems. They were the individuals involved with the PollBook
repairs. The three units that Rodney serviced had
definite hard drive failures. Those hard drives were replaced under
warranty by our vendor. The Gaston laptops came with a three year
warranty. If these hard drives continue to fall out
after that warranty expires, perhaps Global can source new hard drives and
repair the laptops in house. It would be greatly
appreciated if, when a unit was back in
house for repair, the hard drive make and model could be determined so we can
find a source for these items.
The
six(?) additional units that failed were serviced by Carleton. He found
that the reason they did not boot (even when plugged into a good AC source) was
due to the internal battery being completely discharged. He found that
recharging the battery solved the booting problem. I don't know if this is
a common problem among all laptops or just these laptops.
On the side, Clint Rickards called me
about a similar problem he had with his personal laptop. I recommended
that he fully charge the battery before attempting to reboot. I haven't
heard from him as to the result of that procedure.
After
talking with Robert Pickett, he was going to make the recommendation that Gaston
constantly charge the battery while they are stored on the shelf between
elections. Does anybody foresee a problem with this?
Ian
We
have not had any success in reproducing the laptop card burning failures in
McKinney. I have assigned a
person to burn cards all day and without failure. We do not have a solution to this
problem, since we can not duplicate it here. Without a solution, I would recommend
that we pre burn as many cards as possible for each precinct. I do not know what else we can do, but
any and all input is welcome. Larry J.
Dix Global Election
Systems (972)-542-6000 -----Original
Message----- As
ya’ll are aware, many of the lap top computers used in precincts as poll books
in Gaston County have a high rate of failure. They will lock-up (some up to 25 times
per day) requiring the poll worker to turn off the lap top computer and
reboot. The poll workers complain
about the slow speed of the card burning procedure as it is and this just adds
insult to injury, creating more
frustration. I
realize that we have tried to emulate the problem with little success. Nevertheless the situation still
exists. Is it a hardware problem,
a software problem or a combination?
Nobody seems to know. With
the impending general election and other TS accounts coming on line, it might
be in our and our customers’ best interest to find a solution. Obviously, if we have a problem
creating voter cards, we could have a serious situation that would be
difficult to overcome. What is
our next move? Thanks
for your attention to this matter Robert |