Is this the kind of information that we would want to announce to the customer list?
I don't think so. Policy here would be up to each account
rep. If you figure that this is something that your customers would
like, then by all means tell them about it. This was produced to
handle specific Florida accounts that have requested it.
Whether the support time to help customers with this is billable or not is a separate question and one that the account rep should decide before discussing this with the customer. A new VTS printer driver entails installation and font selection procedures that can take a couple hours of support time depending on operator skill level and site configuration.
Guy