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RE: Upgrade Procedures

To: "Support Team (E-mail)" <support@gesn.com>
Subject: RE: Upgrade Procedures
From: "Ken Clark" <ken@gesn.com>
Date: Fri, 28 Jan 2000 10:45:29 -0600
Importance: Normal
In-reply-to: <01BF696F.D7D96C20@JEFF>

> What are the procedures/policies for upgrading Gems for a
> customer.  Do we
> need to put in a work order, and then a CD is sent to the customer???

This is a good question.  An even better question is what upgrades cost for
customers that are no longer on a software maintenance agreement.  Maybe
sales can answer that one?

> Also, this is for upgrading my own system.  If I am upgrading from, let's
> say version 1.11 to version 1.15, do I need to download all the
> versions of
> reports between those two version to have all of the latest reports, or
> just the latest version of reports will contain all of the upgrades???
>
> Jeff Hintz
> Global Election Systems
>

Just the latest.

Ken

References:
- Upgrade Procedures
  - From: Jeff Hintz <jhglobal@earthlink.net>

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