RE: Minolta Printer Problem at Shelby Co.

["Juan A. Rivera" <juan@gesn.com>]

Just to let you and everyone else know your attached document had a virus
that my virus scan caught and cleaned.  I suggest a virus scan on your
laptop or pc.
Juan

-----Original Message-----
From: Jeff Hintz [mailto:jhglobal@earthlink.net]
Sent: Thursday, September 16, 1999 6:53 AM
To: 'Juan A. Rivera'
Cc: Support Team (E-mail)
Subject: RE: Minolta Printer Problem at Shelby Co.

This is what I found.



-----Original Message-----
From:   Juan A. Rivera [SMTP:juan@gesn.com]
Sent:   Tuesday, September 14, 1999 10:44 AM
To:     Jeff Hintz
Cc:     Support Team (E-mail)
Subject:        Minolta Printer Problem at Shelby Co.

While I was done in Shelby to setup and test their PC poll books, I was told
of a problem with the Ballot on Demand printer.  It seems that it is
intermittent in its nature, but it does happen during every print cycle with
multiple print jobs.

The printer seems to not shut down its data read after control D is sent to
it and seems to read some arbitrary data string when it  fails giving a
message of offending data string stack error.  This error does show a few
ASCII characters that it thinks are the error.

I called the 800 technical support phone number listed in the printer manual
and worked with them on this problem.  We checked all printer settings and
also used the Microsoft WordPad program creating a text page and reprinting
it multiple times with the same effect and error, thus eliminating our
application as suspect.

Their recommendation was to replace the clone printer cable with a proper
IEEE-1284 printer cable made by HP, Centronics, or Woods.  Also the Tech
Support engineer told me the Dell's BIOS did not have EPP support as needed
by Minolta to correct this problem.  Dell only offers AT or PS2 support on
the printer support settings within Bios. The required HP cable was dropped
shipped by Bill Riche on Friday.  It should have arrived on Monday 9/13 to
your attention.  Shelby was told to hold it for you.

I have opened a trouble ticket with Minolta # 208953.  They told me that
after replacing the cable if the problem persisted to call them to further
troubleshoot this problem.  They also suggested trying another PC (not DELL)
that did support EPP printer support with NT and our application to test
this problem.

Please let me know of the outcome of this situation as soon as possible.

Thanks
Juan




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