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This was intended
for Jeff Hintz to follow up on Wednesday on his arrival to Shelby County and as
a FYI to support so that everyone benefits from the experience. Sorry for the
confusion… Juan -----Original
Message----- I’m
guessing your referring to the support team to fix “Your problem, your printer,
your account.” When
you find the solution, please let us know. Mike Mike Brown 1611 Wilmeth
Road McKinney, TX
75069-8250 972.542.6000 800.433.8683 -----Original
Message----- While
I was done in Shelby to setup and test their PC poll books, I was told of a
problem with the Ballot on Demand printer.
It seems that it is intermittent in its nature, but it does happen
during every print cycle with multiple print jobs. The
printer seems to not shut down its data read after control D is sent to it and
seems to read some arbitrary data string when it fails giving a message of offending data string stack error. This error does show a few ASCII characters
that it thinks are the error. I
called the 800 technical support phone number listed in the printer manual and
worked with them on this problem. We
checked all printer settings and also used the Microsoft WordPad program
creating a text page and reprinting it multiple times with the same effect and
error, thus eliminating our application as suspect. Their
recommendation was to replace the clone printer cable with a proper IEEE-1284
printer cable made by HP, Centronics, or Woods. Also the Tech Support engineer told me the Dell’s BIOS did not
have EPP support as needed by Minolta to correct this problem. Dell only offers AT or PS2 support on the
printer support settings within Bios. The required HP cable was dropped shipped
by Bill Riche on Friday. It should have
arrived on Monday 9/13 to your attention.
Shelby was told to hold it for you. I
have opened a trouble ticket with Minolta # 208953. They told me that after replacing the cable if the problem
persisted to call them to further troubleshoot this problem. They also suggested trying another PC (not DELL)
that did support EPP printer support with NT and our application to test this
problem. Please
let me know of the outcome of this situation as soon as possible. Thanks
Juan |