RE: Shipping Damage

["Ian S. Piper" <ian@dieboldes.com>]

We have a design for a hard sided case with a retractable handle and wheels.
Our problem has been trying to keep a prototype unit in house for a two week
period in order to perform drop tests.  As I informed Steve preciously, we
now have units in house and are scheduling drop testing for next week.

If the case passes the test, there will be a lead time for producing
multiples of this case.  We are unsure as to current lead times due to our
original quote being outdated.  More on that later as it happens.

Ian


-----Original Message-----
From: owner-salestalk@dieboldes.com [mailto:owner-salestalk@dieboldes.com]On
Behalf Of Robert Pickett
Sent: May 10, 2001 11:16 AM
To: Steve Knecht; Global Sales
Subject: RE: Shipping Damage


I have been using a pelican case that we used to ship the black wedge ballot
stations in a few years back and it seems to be working well.  I wounder how
many of these cases are still on a shelve somewhere in McKinney.  At any
rate, how much would a pellical case cost?  $75, $95?  Check it out.

Robert

-----Original Message-----
From: owner-salestalk@dieboldes.com [mailto:owner-salestalk@dieboldes.com]On
Behalf Of Steve Knecht
Sent: Thursday, May 10, 2001 12:05 AM
To: Global Sales
Subject: Re: Shipping Damage


I have been asking for over 7 months for correct packing materials and
casing from Don V.  for the R5s.  I've spoken to you about it as well Ian.
The packaging for the AccuFeed units has been inadequate for years.  What
happened to the plans for new cases for the R5?

----- Original Message -----
From: Ian S. Piper <ian@dieboldes.com>
To: Sales Talk (E-mail) <salestalk@dieboldes.com>
Sent: Wednesday, May 09, 2001 11:08 AM
Subject: Shipping Damage


>
> Please be advised that an AccuFeed shipped to a demo site was not packaged
> properly for its return trip to McKinney.  The top set of inserts was
> missing completely.  As a result, the box collapsed during the shipment,
and
> the unit sustained damage.
>
> Please ensure that when packaging any equipment, all the original
packaging
> materials are used so as to prevent damage to Global's equipment.
>
> Damaged equipment takes resources (time and money) to repair.  Global
could
> save that time and money if more care was taken in packing the equipment.
>
> As a recent example, a returned R6 unit wasted $2000 worth of plastics due
> to improper packaging.  That same amount was wasted on an R5 unit's
plastics
> received last year without proper packaging.
>
> If packaging materials are missing, please contact Global's
> shipping/receiving department for options.  Please make every attempt to
> save the original packaging materials so Global doesn't expend more
> resources shipping empty boxes to demo sites.
>
> Thanking you in advance for your future efforts.
>
> Ian
>