Sent: Tuesday, February 05, 2002 5:28
PM
Subject: RE: Order that Write-ins Appear
on AccuVote Tape
I am submitting a new RCR for this
old RCR.
Asking for
follow-ups on old RCRs is good.
I would like completed also for the
November 2000 primary. Since that is 6 months from the submission date
of June 24 1999, it should be doable.
In this
case probably, but its the wrong conclusion. We have requests that are
older than this that may never be filled. This is partly (in this
case mostly) a resource issue. As you know, Guy Lancaster, who was
responsible for AVOS development, is no longer with us.
Understand
that it is not always a resource issue though. One can
always hire more developers (or sales people). At some point, the stuff
they are working on is not worth the cost. You somehow made it though
the 1999 primary without this feature. Presumably Guy knew that in 1999,
and worked on something else instead. I am going to step out on a limb
and guess that you could also make it though this primary
too.
Its not
the best example, and we will make every effort to see that this request is
filled. In the case of this request, I suspect it simply fell
through the cracks. It was not a company-critical request, and that is
about all we have been working on for years now. We are
working very hard as we speak to get the resources we need to see that these
kinds of requests are completed in a timely manner.
So Ken, does it really matter whether we submit
something that's a High, medium, low priority, in advance with reasonable
dates? Or when the customer calls in right before his election and
says, where is the RCR I submitted two years ago? That's where the
Report Tape request came from.
Everything
that is required is in the posting guidelines.
State the deadline, and the nature of the deadline. In this case, the
deadline is "For the November 2002 primary" and the nature of the deadline is
"they have been asking for this for a long time, have lived without it, but
sure would like it a lot".
Whether an RCR is completed doesn't really have anything to do
with whether you submit it as "high". Everyone thinks their request is a
high priority, and has every right to. What we need to know is when
something needs to be completed, and what will happen if it is not. We
will never satisfy everyone's requests, and we're real sorry about that.
If we can't do something, we'll tell you, but we can't tell when the deadline
is "the sooner the better". If it looks like a request with a reasonable
deadline has fallen through the cracks (like this one), post a follow-up and
we'll get it back on track, or let you know it isn't going to happen.
As our
development group strengthens, we also hope to provide more active feedback on
what we are working on and the status of various projects.
Ken