----- Original Message -----
Sent: Wednesday, October 06, 1999 11:28
AM
Subject: Exception Error on
PollBook
I experienced an exception
error (see error description below) when trying to execute 3.10.4 PollBook on
the computers to be used as pollbooks. (For Ken's benefit, "on a
computer with a good CD-ROM drive.") It occurs after accepting the
access password and while it was displaying its title
screen.
This happened after installing 3.10.4 on
a 3.9.5 unit and also after installing 3.10.4 on a fresh Win98 (2nd Edition)
unit. On these computers, it appears that the 3.10.4 install-shield does
not create a registry entry for PrintReverse. After adding that entry
with a "binary value" of "01" the PollBook software worked fine. I don't
know if it is isolated to these computers or if it also affects the AV-TS
units.
If you want the gory details, see below,
below, below ...
Error
Description
Exception
Failed to query registry entry
PrintReverse
Smart Card Test
Procedure
I started loading units with 3.9.5 and
everything worked well. Without a database loaded, the only test I could
run with smartcards was the following
- run PollBook,
- insert a manager
card,
- key in the access code,
- the pollbook screen is displayed,
- hit NO to search for election
databases,
- hit EXIT to return to
Windows.
With 3.9.5, this all worked.
After I loaded 3.10.4, I
started getting the exception error when running PollBook.
The fun I had last
night
Below are the steps I took on the 3.9.5
unit:
- Uninstalled 3.9.5 (yes to remove shared
files) and installed 3.10.4. DCOM and MDAC didn't install but the
AV-TS did install. When I ran PollBook, the exception error
occurred.
- Unistalled 3.10.4 (no to remove shared
files) and installed 3.9.5. Again DCOM and MDAC didn't install but the
AV-TS did install. When I ran PollBook, I had no
problem.
- Unistalled 3.9.5 (no to remove shared files) and installed 3.10.4.
DCOM and MDAC didn't install but the AV-TS did install. When I ran
PollBook, the exception error occurred.
- Added registry entry "PrintReverse" at a binary value of "01".
When I ran PollBook, I had no problem.
Below are the steps I took on the fresh Win98
unit:
- To insure a clean install of 3.10.4 and
its MDAC and DCOM, I re-installed Windows 98 (2nd Edition) on to the
computer.
- Installed of 3.10.4. DCOM and
MDAC installed.
- When I ran PollBook, the exception
error occurred.
- Unistalled 3.10.4 (no to remove shared
files) and installed 3.9.5. DCOM and MDAC didn't install but the AV-TS
did install. When I ran PollBook, I had no problem.
- Unistalled 3.9.5 (no to remove shared
files) and installed 3.10.4. DCOM and MDAC didn't install but the AV-TS did
install. When I ran PollBook, the exception error
occurred.
- Added
registry entry "PrintReverse" at a binary value of "01". When I ran
PollBook, I had no problem.
If anybody else is experiencing problems
with the 3.10.4 install-shield and/or running pollbook, please respond to Bug
Track immediately.
Ian